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The way we communicate as a society has undergone massive changes throughout the years. Zoom allows us to reach out and collaborate easily, affordably, and reliability no matter where others are. It can be used in both a professional and personal setting. Our Zoom 101 course provides a thorough look at Zoom’s suite of communication tools and services and provides steps for setting up, connecting, making calls, and hosting meetings.
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What exactly does a virtual assistant to? You may ask, are the tasks the same as an executive or administrative assistant? How do they get clients? Our Virtual Assistant course provides an overview of how to create a life you love and a work atmosphere you will thrive in. We explore techniques for finding your business niche, pricing your services, negotiating with potential clients, and mastering consultations. We discuss ways to successfully market yourself and target your ideal clients, as well as how to network and manage client relationships.
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The role of an Executive Assistant has evolved dramatically over the years. No longer just providing basic clerical and administrative support, they enhance the executive’s productivity while making their workload as seamless as possible. They also work in partnership with their executive and are proactive at managing time, relationships, and tasks. Are you new to the executive assistant role or are you currently in a support position looking to advance?
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Hospitals today face major challenges. Health insurers are demanding lower prices. Patients are demanding an improvement in their quality of care. Our Lean Six Sigma for Hospitals course applies Lean Six Sigma principles to patient flow, data management, and statistics. The result is a faster, better, and more profitable hospital. Students will learn how to locate opportunities for improvement and apply Lean Six Sigma concepts to quickly improve hospital operations, quality of care, and reduce costs.
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There is no one-size-fits-all method of organizational development or fundraising, either. Every nonprofit organization has a unique mission and strategy for supporting that mission. Our Fundraising for Nonprofits course will show you how to get to the next level and help answer that seminal question for yourselves, your donors, your constituents, your boards of directors, your communities, and most importantly, your clients. Once you have implemented the ideas and tactics outlined, you will never again ask, “How do we get to the next level?”
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Our Introduction to Lean Six Sigma course details the process for improving business operations using the integration of Six Sigma and Lean methodologies. This course will take you through each phase of the Six Sigma process, introducing tools and providing methods for successful process management. Lean Six Sigma emphasizes a culture of quality where businesses fully understand their internal processes, their customers’ expectations, and future needs. Learn Lean Six Sigma methods for developing the best strategies for success.
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Our Introduction to Lean Manufacturing course presents methods for streamlining operations in any manufacturing environment. A thorough overview of lean manufacturing provides details of cost and cash flow, velocity and lead time, and discusses how waste affects both profit and customer satisfaction. How-to guides are provided for creating and measuring lean strategies at every step in the manufacturing process. Use Lean principles discovered in this course to complement your business strategy, minimize waste, and maximize your business’ profits.
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Anxieties, fear of rejection or lack of confidence are emotions that can affect the best of us before or during an interview. Learning how to get to the heart of mastering interviews is challenging but not impossible to achieve. This mindset begins with changing the way an interview is approached. Instead of seeing the interview process as an interviewer controlled experience, the interview process should be seen as a two-way conversation between you and the interviewer.
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The entrepreneurial spirit is alive and well world-wide. This course is designed to provide both budding entrepreneurs and seasoned business owners the tools, knowledge and guidance needed to transform an idea from concept to cash. In recent years, the United States has seen the highest rate of new business creation in over a decade, and many of these fledgling companies are being started by first-time entrepreneurs. It takes more than drive and desire to achieve success; and with great effort also comes great challenge. Our Swimming with Sharks course will help entrepreneurs assess the
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In our Customer Service Survival Skills course, students will learn how to get to the heart of customer service; a challenging but not impossible achievement. Customers expect quality service and in return will provide loyalty. Businesses today understand that customer service loyalty contributes to the success and growth of a business. This is why it is important understand the importance in learning, developing and improving the skills needed to communicate effectively in a professional manner with customers.
