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Our Patient Advocate Specialist course provides strategies for helping consumers overcome common challenges encountered in the U.S. healthcare system.
Patient Advocacy
Our Patient Advocacy course provides strategies for helping consumers overcome common challenges encountered in the U.S. healthcare system. These common challenges involve issues surrounding financing healthcare, receiving quality healthcare, ethics, cultural competency, preventive healthcare, mental healthcare, and community-based healthcare. Learn step-by-step methods for providing case advocacy for patients and a framework for policy advocacy, as well.
Prerequisite(s): None
Medical Office Assistant
Would you like to know more about the role of medical assistants? Are you interested in what medical assistant duties involve? Also known as a medical administrative assistant or medical assistants, a medical office assistant performs a wide range of duties that are imperative to the smooth operation of a variety of medical offices. Medical office assistant duties can include updating patient files, filling out insurance forms, coordinating laboratory services, answering phones, ordering and maintaining medical supplies and equipment, and more. As the healthcare industry continues to expand, so does the need for medical office assistants. Many doctor's offices have come to rely on the work of a medical administrative assistant who performs a number of important medical office assistant duties.
Prerequisite(s): None
** Course Subject to Change.
Patient Advocacy
After completing this course, you should be able to:
- List the principles of advocacy in the healthcare setting
- Recall methods for assisting with the financing of healthcare
- Define consumers’ ethical rights and cultural competency
- Recognize methods for advocating preventive healthcare
- Name the principles of policy advocacy
Medical Office Assistant
After completing this course, you should be able to:
- Identify the role of medical office assistant professional
- Recall the steps for managing patient records
- Recognize the standards for professional oral and written communication
- List the steps for managing various office financials
- Define the requirements for basic office management
Patient Advocacy
Patient Advocacy Module 1
Advocacy in the U.S. Health System
- Advocacy From Outside the Health System
- Advocacy as an Underground Activity
- Advocacy as an Ethical Imperative
- Seven Common Problems for Healthcare Consumers
- The Poor Law Tradition
- Emphasis on Technology
- Lack of Diversity in Medical Personnel
- Medical Silos and Insular Care
- From History to Case and Policy Advocacy
- Case-Advocacy Interventions
- Eight Case-Advocacy Tasks
- Case Advocacy for a Very Sick Child
Patient Advocacy Module 2
Case Advocacy Skills
- Reading the Advocacy Context
- Case-Advocacy Triage
- Allocating Case-Advocacy Services
- Diagnosing Task
- Strategizing Task
- Implementing Task
- Assessing Task
- Progression Task
- Nature of Influence
- Empowering Consumers
- Promoting Ethical Conduct
- Ethical Reasoning
Patient Advocacy Module 3
Quality of Care and Cultural Competence
- Defining “Quality Healthcare”
- Criticisms of U.S. Healthcare in Addressing Illness
- Policy as it Pertains to Quality of Care
- Scenarios Encountered by Consumers
- From Case Advocacy to Policy Advocacy
- Conceptualizing Cultural Competency
- What it Means to Be Culturally Competent
- The Case for Providing Culturally Competent Services
- Policy and Regulatory Thicket
- Policy Advocacy to Promote Cultural Competence
- From Case Advocacy Scenarios to Broader Policy Issues
Patient Advocacy Module 4
Health Prevention and Financing
- Defining Prevention
- Threats to Health
- Prevention Goals and Strategies
- Barriers to Prevention
- Why U.S. Consumers Particularly Need Prevention
- From Case Advocacy to Policy Advocacy
- Helping Consumers Finance Their Healthcare
- Buck-Passing
- Seniors’ Angst
- Medical Wheel of Fortune
- Ripple Effects of Health Costs and Coverage
- Protecting Consumers With Respect to Health Coverage
Patient Advocacy Module 5
Mental Health and Community-Based Care
- Mental Distress Often Experienced by Consumers
- Who Attends Consumers’ Mental Health Needs
- Why Consumers Turn to Health Settings
- Liabilities in the Policy and Regulatory Thicket
- Scenarios Encountered by Case Advocates
- Helping Consumers Receive Community-Based Care
- Consumer’s Health Ecosystems
- Community-Based Health Services
- Fifteen Case Advocacy Scenarios
- Assets and Liabilities
Patient Advocacy Module 6
Policy Advocacy
- Importance of Policy Advocacy
- Policy Advocacy Framework
- Surmounting Fatalism, Controversy, and Vested Interests
- Policy Advocacy in Four Settings
- What Advocates Seek to Change
- Using Policy to Embed Advocacy in Health Organizations
- Health Advocacy in Communities
- Policy Advocacy in Electoral Settings
- Policy Advocacy in Legislative and Regulatory Settings
- Advocating for Regulatory Changes
- Establishing a Policy Agenda in Specific Health Settings
**Outlines are subject to change, as courses and materials are updated.**
Medical Office Assistant
Medical Office Assistant Module 1
Professional and Career Responsibilities
- Customer Service
- Employment Opportunities
- Job Responsibilities
- Understanding Emotional Work-Related Problems
- Professionalism
- Licensure
- Certification
- Health Care Reform
- History of Health Care
- Changes in Health Care
- Today’s Health Care Delivery System
- Medical Practice Setting
- Physician Specialist
Medical Office Assistant Module 2
Ethics and Communications
- Medical Ethics
- Medical Etiquette
- HIPAA 1996
- Confidentiality
- Medical Professional Liability
- Criminal and Civil Law
- Litigation Prevention
- Essential Communication
- Methods of Communication
- Professional Communication
Medical Office Assistant Module 3
Correspondence
- Written Communication
- Letter Standards, Styles and Components
- Composing Correspondence
- Supplies and Equipment
- Handling Incoming and Outgoing Mail
- Managing Office Mail
- Electronic Communication
Medical Office Assistant Module 4
Managing the Office
- Opening and Closing the Medical Office
- Processing Patients
- Reception Area
- Office Safety and Emergency Preparedness
- Telephone Procedures
- Telephone Equipment and Services
- Documenting Phone Calls
Medical Office Assistant Module 5
Appointments and Scheduling
- Appointment Scheduling Systems
- Scheduling Methods
- Scheduling Tips and Types of Appointments
- Appointment Reminders
- Appointment Reference Sheet
- Patient Satisfaction and Communication
- Staff Meetings
- Office Safety
Medical Office Assistant Module 6
Records Management
- Electronic Filing Procedures
- Paper-Based Filing Rules
- Filing Equipment
- Filing Documents in Patient Records
- Record Retention and Storage
- Destroying Documents
- Patient Medical Records
- Medical Record Systems
- Recordkeeping
- Drug and Prescription Records
- Medication Instructions and Refills
Medical Office Assistant Module 7
Health Claims
- Procedure Coding
- Coding for Professional Services
- CPT Coding Terminology
- Reimbursement Terminology
- Electronic Coding Aids
- Diagnostic Coding Using ICD-10-CM
- ICD-10-CM Codebook Organization
- Chapter-Specific Coding Guidelines
Medical Office Assistant Module 8
Health Insurance Systems
- Introduction to Insurance
- Types of Insurance
- Types of Managed Care
- Insurance Benefits
- Insurance Plans and Programs
- Insurance Claims Processing
- Health Insurance Claim
- Claim Status, Denials, and Appeals
Medical Office Assistant Module 9
Financial Administration
- Introduction to Fees, Credit and Collection
- Revenue Cycle
- Fees
- Patient Billing and Collection Methods
- Credit and Collection Laws
- Bookkeeping and Banking
- Accounts Receivable
- Bank Statements
Medical Office Assistant Module 10
Financial Management
- Managing the Office
- Medical Practices
- Computerized Financial Management
- Analyzing Practice Productivity
- Accounts Payable
- Payroll
- Seeking a Position as an Administrative Medical Assistant
**Outlines are subject to change, as courses and materials are updated.**
Ed4Online is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks*. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.
The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!**
*A few courses still have physical materials.
Medical Office Assistant
Upon successful completion of our Medical Office Assistant course, students will be prepared for an entry-level position in a medical office setting and will be prepared to sit for the NHA national certification exam to become a Certified Medical Administrative Assistant (CMAA).** Certification exams are not included in the cost of the course.**
Internet Connection
- Broadband or High-Speed - DSL, Cable, and Wireless Connections
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Hardware Requirements
- Processor - 2GHz Processor or Higher
- Memory - 1 GB RAM Minimum Recommended
PC Software Requirements
- Operating Systems - Windows 7 or higher
- Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers - Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- QuickTime, Windows Media Player &/or Real Player
MAC Software Requirements
- Operating Systems - Mac OS x 10 or higher with Windows
- Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers- Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- Apple QuickTime Media Player
