CCTP-Travel Agent Professional Program

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Category: 
Hospitality & Travel, CCTP Programs
Combined Hours: 
660
Course Type: 
Mentor Supported Self-Study Instructor Led - 4 Weeks Long
  • Description
  • Objectives
  • Outline
  • Materials
  • Certification
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Our Complete Career Training Programs (CCTP) include both the training you need and the skills you will want in order to be prepared for your new career. We have taken online career programs to a whole new level by bundling our Career Training with Personal Enrichment courses to ensure you have a diversified learning experience.

Our mentor-supported career courses focus on the industry standards that prepare you for your chosen career or certification. You will also get our smaller, four-week long, instructor-led personal enrichment courses to further your employment training.

Sign up today for this all-inclusive career training program!

Travel Agent and Tourism

Are you interested in learning more about a travel agent career? Would you like to better understand travel and tourism jobs? Our Travel Agent and Tourism course can help you learn more about the daily life of a travel agent and take the first step in getting quality training.
Travel agent career professionals consistently help people plan family vacations, corporate trips, cruises, international travel, and specialty tours such as adventure vacations. Travel agents generally have access to important information regarding fares and discounts, and are knowledgeable about particular geographic locations. Overall, a travel agent career professional can help consumers plan the most appropriate travel arrangements for their needs.

Our travel agent course provides training on the essentials of travel and tourism, from air transportation to the cruise industry and more. Let our course be your first step in getting one of many interesting travel and tourism jobs such as working for a corporation, online travel agency, or even working from home!

Prerequisite(s): None

Travel Agent Geography

A professional travel agent must match the traveler with the right destination and services this course helps you learn how to do that exact thing. Travel Agent Geography approaches geography from the travel industry perspective and is designed not just for travel agents but for all travel professionals. Among the highlights are detailed information on attractions, climate, lodging, and cultural patterns. Sample itineraries and profiles of typical visitors to each destination are also included in this course. 

Prerequisite(s): None

Start Your Own Business

Have you ever eaten a Mrs. Fields cookie? Used a MacBook? Listed to a podcast? Entrepreneurs brought these products to your world. People that start their own businesses and work for themselves are called entrepreneurs. For an entrepreneur the sky is the limit as far as earnings and potential success. An entrepreneur is someone who has recognized an opportunity to start a business that other people may not have noticed. Entrepreneurs can shape and create an opportunity where others see little or nothing -- or see it too early or too late. Our Start Your Own Business course will help you create the business you want. Throughout this course you will be working on your business plan and creating a quick comprehensive overview of the elements you want in your new business.

Prerequisite: None

 

Personal Excellence

As a person with unique gifts to offer, it is your responsibility to use your talents wisely and it is your right to enjoy yourself while doing so. In this class we will learn what it takes to develop career-enhancing skills that include: goal setting, time management, and personal organization. You will learn the crucial steps it takes to improve your creative abilities, gain confidence and minimize conflict in your life. Just as a successful business requires a mission and a plan, so does a fulfilling life.

* You have 4 weeks to complete this course from date of your enrollment.

** Course Subject to Change.

Better Interpersonal Communication

Interpersonal Communication is a very important skill that is needed to develop and maintain personal and professional relationships. Just because you are talking does not mean you are communicating. This course will take you through the steps involved in understanding the importance of interpersonal communication and the effect on our daily interactions.

* You have 4 weeks to complete this course from date of your enrollment.

** Course Subject to Change.

Customer Service Survival Skills

In our Customer Service Survival Skills course, students will learn how to get to the heart of customer service; a challenging but not impossible achievement. Customers expect quality service and in return will provide loyalty. Businesses today understand that customer service loyalty contributes to the success and growth of a business. This is why it is important understand the importance in learning, developing and improving the skills needed to communicate effectively in a professional manner with customers.

* You have 4 weeks to complete this course from date of your enrollment.

** Course Subject to Change.

** Course Subject to Change.

Travel Agent and Tourism

After completing this course, you should be able to:

  • Identify basics of the travel industry and how to deliver quality tourism services
  • Recall strategies for coordinating transportation
  • Recognize steps for coordinating and booking accommodations, attractions, and destinations
  • Define the elements of potential economic, political, environmental, and social impacts
  • Recall methods for communicating with clients and marketing and selling to the public

Travel Agent Geography

After completing this course, you should be able to:

  • Identify strategies for selling geographical destinations
  • Recall features of North and South American destinations and more
  • Identify features of European and Asian destinations and more
  • Recognize climate patterns, culture, and typical visitor types for destinations around the world
  • List the steps to start your own travel business

Start Your Own Business

After completing this course, you should be able to:

  • Define entrepreneurship
  • List the steps for developing a business plan
  • Recall methods for marketing your business
  • Recognize the concepts behind financing strategies
  • Differentiate between potential strategies for growing your business

Personal Excellence

After completing this course, you should be able to:

  • Define what a strategic plan is and why you need one
  • Recall potential success factors in life 
  • Recognize how to implement goals and follow through on accomplishing them
  • Identify how to select and implement successful strategies

Better Interpersonal Communication

After completion of this course you should be able to:

  • Recognize the basics and importance of verbal and nonverbal communication
  • Identify steps associated with the learning process and how to improve your listening skills
  • Recall types of personality styles and the perception process
  • List styles of conflict and what contributes to it

 

Customer Service Survival Skills

After completing this course, you should be able to:

  • Recognize the tools for defusing crisis in customer service
  • Identify techniques and actions that will lead to effective management
  • Recall how to respond when a customer is in a crisis
  • List the different tools to use to successfully deal with customer frustration

Travel Agent and Tourism

Travel Agent and Tourism Module 1
The Travel Industry and Marketing

  • Services and Tourism
  • What is Tourism?
  • History of Travel and Tourism
  • Maps
  • Tourism’s Challenges and Opportunities
  • Foundations for Understanding Tourist Motivations
  • Specialized Tourist Segments
  • Delivering High Quality Service

Travel Agent and Tourism Module 2
Delivering Quality Tourism Services

  • Quality
  • Service Encounters
  • Quality and Customer Satisfaction
  • Anticipating and Meeting Guest Needs
  • Serving Traveler Needs
  • Why Use Intermediaries?
  • One-Level Distribution Channels
  • Two and Three Level Distribution Channels
  • Selling

Travel Agent and Tourism Module 3
Technology and Transportation

  • Improving Operating Efficiency and Effectiveness
  • Changing Communication and Distribution Channels
  • Improving Profitability
  • Point-of-Sale Systems
  • Management Information Systems
  • Surface Transportation
  • Scenic Railroads
  • Highways and Byways
  • Airlines

Travel Agent and Tourism Module 4
Accommodations and Food/Beverage

  • Lodging
  • Classifications and Rating Systems
  • Franchising
  • Management Contracts
  • Major Influences on the Development of Food and Beverage
  • Building a Culinary Heritage
  • Building Profitable Operations
  • Beverage Operations

Travel Agent and Tourism Module 5
Attractions and Destinations

  • Heritage Attractions
  • Commercial Attractions
  • Gaming
  • Shopping
  • Live Entertainment
  • Classifying Destinations
  • Sporting Activities
  • Year-Round Playgrounds

Travel Agent and Tourism Module 6
Economic, Political, Environmental, and Social Impacts

  • Economic Growth and Vitality
  • Multiplier Concept
  • Tourism and Politics
  • Public/Private Organizations
  • Tourism Planning
  • Social and Cultural Benefits of Tourism
  • Using Culture to Attract Tourisms
  • Unintended Consequences of Tourism

Travel Agent and Tourism Module 7
Sustaining Tourism’s Benefits

  • When is Tourism Too Much of a Good Thing?
  • What’s in a Name?
  • Establishing Standards
  • Going Green
  • Future of Sustainability
  • The Shape of Tourism Markets
  • Emerging Tourism Markets
  • Transportation Transformations
  • Service Enhancements
  • Tourism Research
    **Outlines are subject to change, as courses and materials are updated.**

Travel Agent Geography

Travel Agent Geography Module 1
Geography and Tourism

  • Elements of Geography
  • The Influence of Tourism
  • Place and Space
  • The Opportunity
  • New England
  • Mid-Atlantic
  • South-Atlantic

Travel Agent Geography Module 2
Geography of the United States

  • East South Central
  • East North Central
  • West South Central
  • West North Central

Travel Agent Geography Module 3
United States and Canada

  • Mountain
  • Pacific
  • Canada
  • Canadian Territories

Travel Agent Geography Module 4
Geography of Mexico and Caribbean

  • Mexico and Central America
  • Greater Antilles
  • Lesser Antilles
  • Other Windward Islands

Travel Agent Geography Module 5
Geography of Caribbean and South America

  • Barbados
  • Trinidad and Tobago
  • The Atlantic Islands
  • The Andes Countries
  • Middle-Latitude South America
  • Brazil and the Guyanas

Travel Agent Geography Module 6
Geography of Europe

  • Western Europe
  • Northern Europe
  • Southern Europe
  • Central Europe and Balkan States

Travel Agent Geography Module 7
Geography of Russia and the Middle East

  • Russia and its Neighbors
  • The Central Asian Countries Created from the Former Soviet Union
  • Middle East
  • The Arabian Peninsula

Travel Agent Geography Module 8
Geography of Africa

  • North Africa
  • West Africa
  • East Africa
  • Southern Africa

Travel Agent Geography Module 9
Geography of Africa and Asia

  • Central and Interior Africa
  • East Asia
  • South Asia
  • Southeast Asia

Travel Agent Geography Module 10
Geography of Asia, Australia, New Zealand and the Islands of South Pacific

  • Indochina-Vietnam, Cambodia, and Laos
  • Polynesia
  • Melanesia, Micronesia, and Other Pacific Islands
  • New Zealand and Australia

Travel Agent Geography Module 11
Start a Travel Business

  • The Travel Agent's World
  • Travel Business Risks
  • Home-based Travel Agents
  • Defining Your Market
  • Choosing Your Clients
  • Research Your Market
  • Sizing Up the Competition
  • Laying Your Foundation
  • Start Up Costs
  • Travel Specific Software
  • Price Your Time & Package
  • All About Tours & Cruises
  • The Adventure Travel
  • Senior Travel
  • Advertising & Promotion
  • Controlling Your Finances

**Outlines are subject to change, as courses and materials are updated.**

Start Your Own Business

Start Your Own Business Module 1     
Entrepreneurs and Entrepreneurship  

  • Defining Entrepreneurship
  • Free-Enterprise System
  • What is a Small Business?
  • Paths to Enterprise Ownership
  • Benefits and Costs of Becoming an Entrepreneur
  • Lean Startup Methodology
  • What is a Business Plan?
  • Business Plan Components

Start Your Own Business Module 2   
Creating Business and Exploring Your Market

  • What Defines a Business?
  • Business Opportunity Decision Process
  • Your Competitive Advantage
  • Determining the Value of a Business
  • Product Life Cycle
  • Customer Research
  • Segment and Industry Research
  • Market Positioning

Start Your Own Business Module 3       
Marketing Mix and Smart Selling

  • The Marketing Mix
  • Product, Price, Place, Promotion
  • Advertising and Sales Promotion
  • Publicity Potential
  • Developing a Marketing Plan
  • Sales Call
  • Creating a Sales Force
  • Customer Relationship Management Systems

Start Your Own Business Module 4     
Costs and Financial Statements

  • Start-Up Investment
  • Estimate Value
  • Fixed and Variable Costs
  • Calculating Critical Costs
  • Income Statements
  • The Balance Sheet
  • Financial Ratio Analysis
  • Balance Sheet Analysis

Start Your Own Business Module 5    
Cash Flow, Taxes, and Financing Strategies

  • Cash Flow
  • Working Capital Cycle
  • Using a Cash Flow Statement
  • Capital Budgeting
  • Gifts and Grants
  • Debit and Equity Financing
  • Investing

Start Your Own Business Module 6
Legal Issues and Operating for Success

  • Business Legal Structures
  • Contracts
  • Commercial Law
  • Intellectual Property
  • Protecting Tangible Assets
  • Licenses, Permits, and Certificates
  • Production-Distribution Chain
  • Supply Chain Management
  • Defining Quality

Start Your Own Business Module 7
Management, Leadership, Financing, Licensing

  • The Entrepreneur as Leader
  • Business Management
  • Creating and Managing Organizational Culture
  • Ethical Leadership
  • Social Responsibility and Ethics
  • Focus Your Brand
  • Harvesting and Exiting Options
  • Creating Wealth by Selling a Profitable Business

**Outlines are subject to change, as courses and materials are updated.**

Personal Excellence

Personal Excellence Module 1
Your Mission and Vision in Life

In week one, we will learn what a strategic plan is and why you need one in your life. We will also go over the finding your main purpose in life and how to take the steps to reaching that goal of success.

  • Life Strategic Plan
  • Why Have a Strategic Plan
  • Find Your Purpose
  • Your Personal Mission
  • Your Vision of Success

Personal Excellence Module 2
Success Factors in Life

This week we will look at what it is that you need in order to succeed. So many times we are pulled way and distracted by menial things and our success is deferred.

  • Critical Success Factors
  • Finding Your Strengths
  • Finding Your Weaknesses
  • Finding Your Opportunities
  • Finding Your Threats

Personal Excellence Module 3
Steps to Success

What goals would you like to set for yourself? This week we will study how we can implement goals and follow through on accomplishing them. We will touch on time management and how happiness is sometimes left out of our daily schedules.

  • Setting Goals
  • SMART Goals
  • Time and Emotions Study
  • Time Management
  • What Makes You Happy

Personal Excellence Module 4
Creating Your Simplementation Plan

In our final week we will discuss how to select our successful strategies and how to implement them. We will also go over what happens when you are overwhelmed, or feel like there isn’t enough time – there are strategies to help overcome these obstacles. Finally, we will learn how to create our own Simplementation plan and apply it to everyday life.

  • Selecting Successful Strategies
  • Implementing Strategies Into a Plan
  • How to Prioritize
  • Overcoming Obstacles
  • How to Create a Simplementation Plan

Better Interpersonal Communication

Better Interpersonal Communication Module 1
Introduction to Communication

Because it’s such a commonplace activity, we usually don’t think about how we communicate too much. However, the power of effective, persuasive communication should never be underestimated. Your success in any number of settings—in your relationships, in school, on the job, and as a member of society— hinges on your ability to master the full communication process. Our first module discusses the basics of verbal and nonverbal communication, as well as uses and misuses.

  • Why We Communicate
  • Verbal Communication
  • Nonverbal Communication
  • Uses and Misuses
  • Cultural Differences and Language

Better Interpersonal Communication Module 2
Listening, Self-Esteem, and Self-Disclosure

Listening is the learned process of hearing, attending, evaluating, retaining, and responding to verbal and nonverbal messages. In this module we will learn more about each stage of the listening process: review both the benefits to listening, as well as the challenges to effective listening; and explore the ways in which you can improve your listening skills. We’ll also discuss the principles behind self-concepts and self-disclosure.

  • Listening Process
  • Benefits to Listening
  • Steps for Improving Your Listening Skills
  • Self-Concepts
  • Self-Disclosure

Better Interpersonal Communication Module 3
Personality Styles and Perception

Do you notice that you act in different ways around certain people? Perhaps you act inhibited around your supervisor, but you wish you could act confident like you do around your co-workers and other colleagues. In other situations, you act polite and deferential around acquaintances, but may wish you could act more sociable like you do around your friends. In this module, we’ll discuss how personality styles effect communication as well as the perception process. Finally, we’ll explore the basics behind defense mechanisms.

  • How Does Personality Style Effect Communication?
  • Physiological and Psychological Factors of Perception
  • Challenges to the Perception Process
  • What is Defensiveness?
  • Defense Mechanisms

Better Interpersonal Communication Module 4  
Conflict and Electronic Communication

Interpersonal conflict occurs in interactions where there are real or perceived incompatible goals, scarce resources, or opposing viewpoints. We’ll discuss types of conflict and conflict styles in our final module, as well as characteristics of electronic communication.

  • What is Conflict and What Contributes to It?
  • Types of Conflict
  • Conflict Styles
  • What is Electronic Communication?
  • Characteristics and Misuses of Electronic Communication

Customer Service Survival Skills

Customer Service Survival Skills Module 1
Understanding the Worst Case Scenarios

In this section, you will learn why you should be open to exploring worst case customer service scenarios. In addition to benefiting from understanding the worst case, you will learn tools for defusing crises in customer service.

  • Understanding the Moment
  • Leaning into Criticism
  • Achieving Deep Acknowledgment
  • Cultural Intelligence vs Other Intercultural Approaches
  • Safe Way to Deliver Bad News

Customer Service Survival Skills Module 2
Problem Solving and Putting into Action

During a customer service crisis, it important to choose communication styles that are the most effective for the situation. This section will help to identify techniques and actions that will lead to the effective management of any customer service crisis.

  • Powerful Problem Solving
  • Reframing Your Message
  • Grounding an Angry Outburst
  • Immune to Intimidation
  • Wrap-Up

Customer Service Survival Skills Module 3
Your Worst Customer Situations

In customer service with a customer crisis, it can sometimes feel like no matter what you say, it is your fault. This module will focus on identifying how to respond when a customer is in crisis and unresponsive to your attempts at meeting his or her service needs.

  • You’re the Boss
  • Don’t You Know Who I am?
  • The Concert that Never Was
  • I’ll Be Suing You
  • Quelling a Social Media Firestorm

Customer Service Survival Skills Module 4
Framing Your Response for a Resolution

In order to provide excellent customer service, it is important to be comfortable with the customer's as well as your own frustration. This module will provide you with some tools to successfully deal with customer frustrations and how to navigate the depth of those frustrations to provide outstanding customer service.

  • Just Plain Terrible
  • Anger Management
  • Not So Smart
  • When Talking is Not Enough
  • Customer Crisis to Excellence

Ed4Career is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks*. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.

The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!**

*A few courses still have physical materials.
 

Travel Agent and Tourism

Upon successful completion of our Travel and Tourism course, students will be prepared for an entry-level position as a travel agent in a travel agency and will be prepared to take the National Travel Agent Proficiency (TAP) Test. The TAP Test is a basic competency test that measures the entry-level knowledge of travel professionals within all aspects of the travel industry. The test was developed by The Travel Institute and the American Society of Travel Agents (ASTA) to provide a national standard of entry-level proficiency for the travel industry.

** Certification exams are not included in the cost of the course.**

 International Association for Continuing Education and Training (IACET)

Ed4Career has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, Ed4Career has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Accredited Provider status, Ed4Career is authorized to offer IACET CEUs for courses and programs that qualify under the ANSI/IACET Standard.

The Continuing Education Unit (CEU) was created by IACET as a measurement of continuing education. One (1) IACET CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. Under IACET's care, the IACET CEU has evolved from a quantitative measure to a hallmark of quality training and instruction. For more information on IACET, visit www.iacet.org.

Internet Connection

  • Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

  • Processor - 2GHz Processor or Higher
  • Memory - 1 GB RAM Minimum Recommended

 

PC Software Requirements

  • Operating Systems - Windows 7 or higher
  • Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers - Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • QuickTime, Windows Media Player &/or Real Player

 

MAC Software Requirements

  • Operating Systems - Mac OS x 10 or higher with Windows
  • Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers- Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • Apple QuickTime Media Player

 


Click on the school name below for purchasing info:

1400 Robinwood Drive
Hagerstown, MD 21742
United States
Phone: 240-500-2553

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