- Description
- Objectives
- Outline
- Materials
- Certification
- System Requirements
- Watch a Demo
Our online Travel Agent Professional Certification program can help you better understand travel and tourism jobs while teaching you how to match travelers with the right destinations and services that they desire.
After completing this course, you should be able to:
- Type quickly and correctly
- Identify the transcription format for civil litigation
- Identify the transcription format for probates
- Identify the transcription format for family law
- Identify the transcription format for legal instruments
Travel Agent and Tourism
Travel Agent and Tourism Module 1
The Travel Industry and Marketing
- Services and Tourism
- What is Tourism?
- History of Travel and Tourism
- Maps
- Tourism’s Challenges and Opportunities
- Foundations for Understanding Tourist Motivations
- Specialized Tourist Segments
- Delivering High Quality Service
Travel Agent and Tourism Module 2
Delivering Quality Tourism Services
- Quality
- Service Encounters
- Quality and Customer Satisfaction
- Anticipating and Meeting Guest Needs
- Serving Traveler Needs
- Why Use Intermediaries?
- One-Level Distribution Channels
- Two and Three Level Distribution Channels
- Selling
Travel Agent and Tourism Module 3
Technology and Transportation
- Improving Operating Efficiency and Effectiveness
- Changing Communication and Distribution Channels
- Improving Profitability
- Point-of-Sale Systems
- Management Information Systems
- Surface Transportation
- Scenic Railroads
- Highways and Byways
- Airlines
Travel Agent and Tourism Module 4
Accommodations and Food/Beverage
- Lodging
- Classifications and Rating Systems
- Franchising
- Management Contracts
- Major Influences on the Development of Food and Beverage
- Building a Culinary Heritage
- Building Profitable Operations
- Beverage Operations
Travel Agent and Tourism Module 5
Attractions and Destinations
- Heritage Attractions
- Commercial Attractions
- Gaming
- Shopping
- Live Entertainment
- Classifying Destinations
- Sporting Activities
- Year-Round Playgrounds
Travel Agent and Tourism Module 6
Economic, Political, Environmental, and Social Impacts
- Economic Growth and Vitality
- Multiplier Concept
- Tourism and Politics
- Public/Private Organizations
- Tourism Planning
- Social and Cultural Benefits of Tourism
- Using Culture to Attract Tourisms
- Unintended Consequences of Tourism
Travel Agent and Tourism Module 7
Sustaining Tourism’s Benefits
- When is Tourism Too Much of a Good Thing?
- What’s in a Name?
- Establishing Standards
- Going Green
- Future of Sustainability
- The Shape of Tourism Markets
- Emerging Tourism Markets
- Transportation Transformations
- Service Enhancements
- Tourism Research
**Outlines are subject to change, as courses and materials are updated.**
Travel Agent Geography
Travel Agent Geography Module 1
Geography and Tourism
- Elements of Geography
- The Influence of Tourism
- Place and Space
- The Opportunity
- New England
- Mid-Atlantic
- South-Atlantic
Travel Agent Geography Module 2
Geography of the United States
- East South Central
- East North Central
- West South Central
- West North Central
Travel Agent Geography Module 3
United States and Canada
- Mountain
- Pacific
- Canada
- Canadian Territories
Travel Agent Geography Module 4
Geography of Mexico and Caribbean
- Mexico and Central America
- Greater Antilles
- Lesser Antilles
- Other Windward Islands
Travel Agent Geography Module 5
Geography of Caribbean and South America
- Barbados
- Trinidad and Tobago
- The Atlantic Islands
- The Andes Countries
- Middle-Latitude South America
- Brazil and the Guyanas
Travel Agent Geography Module 6
Geography of Europe
- Western Europe
- Northern Europe
- Southern Europe
- Central Europe and Balkan States
Travel Agent Geography Module 7
Geography of Russia and the Middle East
- Russia and its Neighbors
- The Central Asian Countries Created from the Former Soviet Union
- Middle East
- The Arabian Peninsula
Travel Agent Geography Module 8
Geography of Africa
- North Africa
- West Africa
- East Africa
- Southern Africa
Travel Agent Geography Module 9
Geography of Africa and Asia
- Central and Interior Africa
- East Asia
- South Asia
- Southeast Asia
Travel Agent Geography Module 10
Geography of Asia, Australia, New Zealand and the Islands of South Pacific
- Indochina-Vietnam, Cambodia, and Laos
- Polynesia
- Melanesia, Micronesia, and Other Pacific Islands
- New Zealand and Australia
Travel Agent Geography Module 11
Start a Travel Business
- The Travel Agent's World
- Travel Business Risks
- Home-based Travel Agents
- Defining Your Market
- Choosing Your Clients
- Research Your Market
- Sizing Up the Competition
- Laying Your Foundation
- Start Up Costs
- Travel Specific Software
- Price Your Time & Package
- All About Tours & Cruises
- The Adventure Travel
- Senior Travel
- Advertising & Promotion
- Controlling Your Finances
**Outlines are subject to change, as courses and materials are updated.**
Start Your Own Business
Start Your Own Business Module 1
Entrepreneurs and Entrepreneurship
- Defining Entrepreneurship
- Free-Enterprise System
- What is a Small Business?
- Paths to Enterprise Ownership
- Benefits and Costs of Becoming an Entrepreneur
- Lean Startup Methodology
- What is a Business Plan?
- Business Plan Components
Start Your Own Business Module 2
Creating Business and Exploring Your Market
- What Defines a Business?
- Business Opportunity Decision Process
- Your Competitive Advantage
- Determining the Value of a Business
- Product Life Cycle
- Customer Research
- Segment and Industry Research
- Market Positioning
Start Your Own Business Module 3
Marketing Mix and Smart Selling
- The Marketing Mix
- Product, Price, Place, Promotion
- Advertising and Sales Promotion
- Publicity Potential
- Developing a Marketing Plan
- Sales Call
- Creating a Sales Force
- Customer Relationship Management Systems
Start Your Own Business Module 4
Costs and Financial Statements
- Start-Up Investment
- Estimate Value
- Fixed and Variable Costs
- Calculating Critical Costs
- Income Statements
- The Balance Sheet
- Financial Ratio Analysis
- Balance Sheet Analysis
Start Your Own Business Module 5
Cash Flow, Taxes, and Financing Strategies
- Cash Flow
- Working Capital Cycle
- Using a Cash Flow Statement
- Capital Budgeting
- Gifts and Grants
- Debit and Equity Financing
- Investing
Start Your Own Business Module 6
Legal Issues and Operating for Success
- Business Legal Structures
- Contracts
- Commercial Law
- Intellectual Property
- Protecting Tangible Assets
- Licenses, Permits, and Certificates
- Production-Distribution Chain
- Supply Chain Management
- Defining Quality
Start Your Own Business Module 7
Management, Leadership, Financing, Licensing
- The Entrepreneur as Leader
- Business Management
- Creating and Managing Organizational Culture
- Ethical Leadership
- Social Responsibility and Ethics
- Focus Your Brand
- Harvesting and Exiting Options
- Creating Wealth by Selling a Profitable Business
**Outlines are subject to change, as courses and materials are updated.**
All course materials included.
Upon successful completion of our Travel and Tourism course, students will be prepared for an entry-level position as a travel agent in a travel agency and will be prepared to take the National Travel Agent Proficiency (TAP) Test. The TAP Test is a basic competency test that measures the entry-level knowledge of travel professionals within all aspects of the travel industry. The test was developed by The Travel Institute and the American Society of Travel Agents (ASTA) to provide a national standard of entry-level proficiency for the travel industry.
Note: This course is not affiliated with, nor has it been endorsed by The Travel Institute and the American Society of Travel Agents.
Internet Connection
- Broadband or High-Speed - DSL, Cable, and Wireless Connections
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Hardware Requirements
- Processor - 2GHz Processor or Higher
- Memory - 1 GB RAM Minimum Recommended
PC Software Requirements
- Operating Systems - Windows 7 or higher
- Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers - Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- QuickTime, Windows Media Player &/or Real Player
MAC Software Requirements
- Operating Systems - Mac OS x 10 or higher with Windows
- Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers- Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- Apple QuickTime Media Player
