- Description
- Objectives
- Outline
- Materials
- Certification
- System Requirements
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Get started today in the fast pace world of a Medical Office Assistant! Our Medical Office Assistant Electronic Health Records Expert program will teach you all the skills you need to know to get a job in the medical field as a Medical Office Assistant as well as answering the need for health care students to understand the entire medical office workflow process, from scheduling an appointment with the doctor to collecting the final payment.
Medical Terminology
After completing this course, you should be able to:
- Identify how to gain and understand the basic word structure in medical terminology
- Recognize how to relate the medical terms to the structure and function of the human body
- Identify body systems, body cavities, and planes of the body
- Define words by dividing them into their component parts
- Recall the terminology used with medical specialists and case reports
Medical Office Assistant
After completing this course, you should be able to:
- Identify the role of medical office assistant professional
- Recall the steps for managing patient records
- Recognize the standards for professional oral and written communication
- List the steps for managing various office financials
- Define the requirements for basic office management
Electronic Health Records
After completing this course, you should be able to:
- Identify the developmental challenges associated with creating electronic health records
- Define electronic health record and its advantages and disadvantages
- Recognize the importance of patient data privacy
- List the steps for basic coding techniques
- Name the steps for documenting in the EHR
Medical Terminology
Medical Terminology Module 1
Basic Word Structure
- Word Analysis
- Combining Forms
- Suffixes & Prefixes
- Pronunciation of Terms
- Exercises & Applications
Medical Terminology Module 2
Organization of the Body
- Body Systems and Cavities
- Divisions of the Back
- Planes of the Body
- Pronunciation of Terms
- Exercises & Applications
Medical Terminology Module 3
Suffixes
- Introduction to Suffixes
- Suffixes and Terminology
- Diagnostic & Procedural Suffixes
- Pronunciation of Terms
- Exercises & Applications
Medical Terminology Module 4
Prefixes
- Combining Forms & Prefixes
- Prefixes and Terminology
- Define Common Prefixes
- Pronunciation of Terms
- Exercises & Applications
Medical Terminology Module 5
Medical Specialists & Case Reports
- Medical Specialists
- Combining Forms & Vocabulary
- Case Reports & Terminology
- Pronunciation of Terms
- Exercises & Applications
Medical Terminology Module 6
Body Systems – Part 1
- Cardiovascular System
- Digestive System
- Endocrine System
- Female Reproductive System
- Lymphatic System
Medical Terminology Module 7
Body Systems – Part 2
- Male Reproductive System
- Musculoskeletal System
- Nervous System
- Respiratory System
- Skin & Sense Organs
- Urinary System
**Outlines are subject to change, as courses and materials are updated.**
Medical Office Assistant
Medical Office Assistant Module 1
Professional and Career Responsibilities
- Customer Service
- Employment Opportunities
- Job Responsibilities
- Understanding Emotional Work-Related Problems
- Professionalism
- Licensure
- Certification
- Health Care Reform
- History of Health Care
- Changes in Health Care
- Today’s Health Care Delivery System
- Medical Practice Setting
- Physician Specialist
Medical Office Assistant Module 2
Ethics and Communications
- Medical Ethics
- Medical Etiquette
- HIPAA 1996
- Confidentiality
- Medical Professional Liability
- Criminal and Civil Law
- Litigation Prevention
- Essential Communication
- Methods of Communication
- Professional Communication
Medical Office Assistant Module 3
Correspondence
- Written Communication
- Letter Standards, Styles and Components
- Composing Correspondence
- Supplies and Equipment
- Handling Incoming and Outgoing Mail
- Managing Office Mail
- Electronic Communication
Medical Office Assistant Module 4
Managing the Office
- Opening and Closing the Medical Office
- Processing Patients
- Reception Area
- Office Safety and Emergency Preparedness
- Telephone Procedures
- Telephone Equipment and Services
- Documenting Phone Calls
Medical Office Assistant Module 5
Appointments and Scheduling
- Appointment Scheduling Systems
- Scheduling Methods
- Scheduling Tips and Types of Appointments
- Appointment Reminders
- Appointment Reference Sheet
- Patient Satisfaction and Communication
- Staff Meetings
- Office Safety
Medical Office Assistant Module 6
Records Management
- Electronic Filing Procedures
- Paper-Based Filing Rules
- Filing Equipment
- Filing Documents in Patient Records
- Record Retention and Storage
- Destroying Documents
- Patient Medical Records
- Medical Record Systems
- Recordkeeping
- Drug and Prescription Records
- Medication Instructions and Refills
Medical Office Assistant Module 7
Health Claims
- Procedure Coding
- Coding for Professional Services
- CPT Coding Terminology
- Reimbursement Terminology
- Electronic Coding Aids
- Diagnostic Coding Using ICD-10-CM
- ICD-10-CM Codebook Organization
- Chapter-Specific Coding Guidelines
Medical Office Assistant Module 8
Health Insurance Systems
- Introduction to Insurance
- Types of Insurance
- Types of Managed Care
- Insurance Benefits
- Insurance Plans and Programs
- Insurance Claims Processing
- Health Insurance Claim
- Claim Status, Denials, and Appeals
Medical Office Assistant Module 9
Financial Administration
- Introduction to Fees, Credit and Collection
- Revenue Cycle
- Fees
- Patient Billing and Collection Methods
- Credit and Collection Laws
- Bookkeeping and Banking
- Accounts Receivable
- Bank Statements
Medical Office Assistant Module 10
Financial Management
- Managing the Office
- Medical Practices
- Computerized Financial Management
- Analyzing Practice Productivity
- Accounts Payable
- Payroll
- Seeking a Position as an Administrative Medical Assistant
**Outlines are subject to change, as courses and materials are updated.**
Electronic Health Records
Electronic Health Records Module 1
Introduction to the Electronic Health Record
- What is a Health Record?
- Who Documents in the Health Record?
- Who Owns the Health Record?
- The Electronic Health Record
- Advantages of Electronic Health Records
- Disadvantages of Electronic Health Records
- Role of the Healthcare Professional Using the Electronic Health Record
- Professional Organizations
Electronic Health Records Module 2
Overview of SimChart
- The Medical Practice and Electronic Health Records
- Accessing SCMO Through Evolve
- Getting Comfortable with Electronic Health Records
- SCMO Assignment View
- Features in SCMO
- Establishing and Maintaining a Patient Registry
- Internet Use in the Medical Practice
Electronic Health Records Module 3
Privacy, Confidentiality and Security
- HIPAA Law
- Confidentiality vs. Privacy
- Security Safeguards for the Medical Practice
- Patients’ Rights Under HIPAA
- Access to Protected Health Information
- Patients Protecting Health Information
Electronic Health Records Module 4
Administrative Use of the Electronic Health Record
- Role of the Front Office Assistant
- Communication in the Medical Office
- Incident Reports
- Managing Electronic Health Records
- Calendar
Electronic Health Records Module 5
Clinical Use of the Electronic Health Record
- Documentation in the Electronic Health Record
- Clinical Documentation in the Patient Record
- Tracking Health Screenings and Immunizations
- Using the Electronic Health Record for Patient Education
- The Progress Note
Electronic Health Records Module 6
Using the Electronic Health Record for Reimbursement
- Healthcare Reimbursement
- Revenue Cycle
- Coding Systems
- HCPCS
- Pay for Performance
- SuperBill
- Patient Ledger
- HIPAA 5010 Claim Processing
- Medical Necessity
- Fraud and Abuse
- Patient Statements
- Reporting Features of an EHR
Electronic Health Records Module 7
The Personal Health Record and Patient Portals
- What is a Personal Health Record?
- Innovative Features of Personal Health Records
- Benefits to Providers
- Steps in Creating the Personal Health Record
- Maintaining the Personal Health Record
- Patient Portals
**Outlines are subject to change, as courses and materials are updated.**
All course materials included.
Medical Office Assistant
Upon successful completion of our Medical Office Assistant course, students will be prepared for an entry-level position in a medical office setting and will be prepared to sit for the National Healthcareer Associations' (NHA) national certification exam to become a Certified Medical Administrative Assistant (CMAA).
Note: This course is not affiliated with, nor has it been endorsed by National Healthcareer Associations (NHA).
Electronic Health Records
Upon successful completion of our Electronic Health Record Specialist course, students will be prepared for an entry-level position as an Electronic Health Record Specialist in a medical office and to sit for the National Healthcareer Associations' (NHA) national certification exam to become a Certified Electronic Health Record Specialist (CEHRS).
Note: This course is not affiliated with, nor has it been endorsed by National Healthcareer Associations (NHA).
Internet Connection
- Broadband or High-Speed - DSL, Cable, and Wireless Connections
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Hardware Requirements
- Processor - 2GHz Processor or Higher
- Memory - 1 GB RAM Minimum Recommended
PC Software Requirements
- Operating Systems - Windows 7 or higher
- Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers - Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- QuickTime, Windows Media Player &/or Real Player
MAC Software Requirements
- Operating Systems - Mac OS x 10 or higher with Windows
- Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers- Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- Apple QuickTime Media Player
