ED-CCTP-109 Dental Office Assistant Professional Program

Dental Office Assistant

After completing this course, you should be able to:

• Identify proper communication skills for handling requests
• Define the role of the dental office assistant within the dental healthcare team
• Recognize the requirements for managing dental office systems and records
• List the steps for managing dental office finances including insurance processing, financial arrangements, and collection procedures
• Recall the steps for bookkeeping procedures including accounts receivable and accounts payable

Electronic Health Records

After completing this course, you should be able to:

• Identify the developmental challenges associated with creating electronic health records
• Define electronic health record and its advantages and disadvantages
• Recognize the importance of patient data privacy
• List the steps for basic coding techniques
• Name the steps for documenting in the EHR

Microsoft® Office (MOS) 2019

After completing this course, you should be able to:

• Recall ways to create, edit, and print documents in Word
• Recognize how to create and manage worksheets in Excel
• Identify the steps to develop presentations in PowerPoint
• List how to create and manage databases in Access
• Identify the steps to manage email and calendars in Outlook
• Describe ways to create professional publications with Publisher

Better Interpersonal Communication

After completion of this course you should be able to:

• Recognize the basics and importance of verbal and nonverbal communication
• Identify steps associated with the learning process and how to improve your listening skills
• Recall types of personality styles and the perception process
• List styles of conflict and what contributes to it

Keyboarding Made Easy

After completing this course, you should be able to:

• List ways to become familiar with the keyboard layout
• Identify correct techniques for keyboarding and ways to improve skills
• Recognize different styles of text
• Recall how to keyboard for personal and business writing
   

Email Etiquette: Netiquette

Upon completion of this course, you should be able to:

• Recognize the basics of using e-mail
• Define e-mail etiquette
• Recall proper planning and structuring techniques for e-mail
• Recognize safe and unsafe e-mailing techniques, including security issues and viruses

Dental Office Assistant

Dental Office Assistant Module 1
Introduction to the Dental Profession

• Orientation to the Dental Profession
• Members of the Dental Healthcare Team
• HIPAA
• OSHA
• Professional Ethics
• Legal Standards
• Patients’ Rights
• Basic Dental Office Design
• Dental Anatomy and Procedures
• Dental Numbering System
• Chairside Dental-Assisting Duties

Dental Office Assistant Module 2
Communication Skills in the Dental Office

• Elements of the Communication Process
• Barriers to Effective Communication
• Improving Communication
• Written Correspondence
• Digital Communication
• Patient Relations
• Psychology: Humanistic Theory
• Outstanding Customer Service
• Dental Healthcare Team Communication
• Staff Meetings

Dental Office Assistant Module 3
Managing Dental Office Systems Part 1

• Computerized Dental Practice
• Selecting a Software Package
• Role of the Administrative Dental Assistant
• Patient Clinical Records
• Electronic Clinical Records
• Collecting Information
• Clinical Records Risk Management
• Information Management
• Filing Methods
• Filing Equipment and Supplies
• Preparing the Clinical Record

Dental Office Assistant Module 4
Managing Dental Office Systems Part 2

• Dental Patient Scheduling
• Making Appointments
• Time-Saving Functions
• Recall Systems
• Classification of Recalls
• Inventory Management
• Types of Supplies, Products, & Equipment
• Dental Office Equipment
• Electronic Business Equipment
• Telecommunications

Dental Office Assistant Module 5
Financial Arrangements, Collection Procedures, and Insurance

• Designing a Financial Policy
• Financial Policies
• Types of Dental Insurance
• Insurance Claims Processing
• Insurance Payments
• Insurance Tracking Systems
• Insurance Coding
• Fraudulent Insurance Billing

Dental Office Assistant Module 6
Accounts Payable and Accounts Receivable

• Bookkeeping Procedures
• Check Writing
• Reconciling a Bank Statement
• Payroll
• Components of Financial Records Organization
• Billing
• Daily Routine for Managing Patient Transactions
• Reports
• Employment Strategies
• Career Opportunities for the Administrative Dental Assistant
• Steps for Developing Employment Strategies
   

**Outlines are subject to change, as courses and materials are updated.**

Electronic Health Records

Electronic Health Records Module 1
Introduction to the Electronic Health Record

• What is a Health Record?
• Who Documents in the Health Record?
• Who Owns the Health Record?
• The Electronic Health Record
• Advantages of Electronic Health Records
• Disadvantages of Electronic Health Records
• Role of the Healthcare Professional Using the Electronic Health Record
• Professional Organizations

Electronic Health Records Module 2
Overview of SimChart

• The Medical Practice and Electronic Health Records
• Accessing SCMO Through Evolve
• Getting Comfortable with Electronic Health Records
• SCMO Assignment View
• Features in SCMO
• Establishing and Maintaining a Patient Registry
• Internet Use in the Medical Practice

Electronic Health Records Module 3
Privacy, Confidentiality and Security  

• HIPAA Law
• Confidentiality vs. Privacy
• Security Safeguards for the Medical Practice
• Patients’ Rights Under HIPAA
• Access to Protected Health Information
• Patients Protecting Health Information

Electronic Health Records Module 4
Administrative Use of the Electronic Health Record

• Role of the Front Office Assistant
• Communication in the Medical Office
• Incident Reports
• Managing Electronic Health Records
• Calendar

Electronic Health Records Module 5
Clinical Use of the Electronic Health Record   

• Documentation in the Electronic Health Record
• Clinical Documentation in the Patient Record
• Tracking Health Screenings and Immunizations
• Using the Electronic Health Record for Patient Education
• The Progress Note

Electronic Health Records Module 6

Using the Electronic Health Record for Reimbursement

• Healthcare Reimbursement
• Revenue Cycle
• Coding Systems
• HCPCS
• Pay for Performance
• SuperBill
• Patient Ledger
• HIPAA 5010 Claim Processing
• Medical Necessity
• Fraud and Abuse
• Patient Statements
• Reporting Features of an EHR

Electronic Health Records Module 7

The Personal Health Record and Patient Portals

• What is a Personal Health Record?
• Innovative Features of Personal Health Records
• Benefits to Providers
• Steps in Creating the Personal Health Record
• Maintaining the Personal Health Record
• Patient Portals

**Outlines are subject to change, as courses and materials are updated.**

Microsoft® Office (MOS) 2019

Microsoft Office 2019 Module 1
Common Office Tasks

• All About Office 365
• Office Interface
• Saving Your Files
• Manipulating the Text
• Handling Case or Capitalization
• Entering Symbols and Foreign Characters
• Undoing and Repeating Commands
• Correcting Typos
• AutoCorrect Command

Microsoft Office 2019 Module 2
Working With Word Part 1

• Speed Techniques
• Creating a New Document
• Selecting Text
• Laying Out Text and Pages
• Numbering
• Headers and Footers
• Hyphenating Text
• Word Styles
• Constructing the Perfect Table
• Neat Table Tricks

Microsoft Office 2019 Module 3
Working With Word Part 2

• Spelling and Grammatical Errors
• Finding and Replacing Text
• Desktop Publishing with Word
• Experimenting with Themes
• Highlighting Parts of a Document
• Track Changes
• Reports and Scholarly Papers
• Generating a Table of Contents
• Compiling a Bibliography

Microsoft Office 2019 Module 4
Working With Excel

• New Excel Workbook
• Entering Data in a Workbook
• Refining Your Worksheet
• Selecting Cells
• Deleting, Copying and Moving Data
• Formulas and Functions
• Laying Out a Worksheet
• Analyzing Data
• Managing Information Lists

Microsoft Office 2019 Module 5   
Working With PowerPoint

• Creating a New Presentation
• Selecting, Moving and Deleting Slides
• Themes and Slide Backgrounds
• Choosing Slide Size
• Footers and Headers on Slides
• Transitions and Animations
• Adding Audio
• Adding Notes
• Rehearsing and Timing

Microsoft Office 2019 Module 6
Working With Outlook

• Outlook Folders
• Categorizing Items
• Searching for Stray Folder Items
• Contacts Folder
• Handling Email
• Calendar
• Scheduling Appointments and Events
• Managing Time and Schedule
• Tasks, Reminders and Notes

Microsoft Office 2019 Module 7
Working with Access

• Tables and Queries
• Forms
• Creating a Database File
• Designing a Database
• Field Properties
• Entering Data
• Sorting
• Querying
• Filtering for Data

Microsoft Office 2019 Module 8
Working with Publisher

• Introducing Frames
• Creating a Publication
• Redesigning a Publication
• Formatting Text
• Text Wraps
• Placeholder Pictures
• Frames
• Decorating the Text
• Design Checker

Microsoft Office 2019 Module 9
Working with Charts and Graphs

• Creating a Chart
• Saving a Chart as a Template
• Chart Tricks
• SmartArt Diagram
• Handling Graphics and Photos
• Touching Up a Picture
• Drawing and Manipulating Lines, Shapes and Objects
• WordArt

Microsoft Office 2019 Module 10
One Step Beyond

• Customizing the Ribbon
• Customizing the Quick Access Toolbar
• Ways of Distributing Your Work
• Working with Publisher
• Printing a Publication
• Filing Sharing and Collaborating
• OneDrive
• Sharing Files and Folders with Other
   

Better Interpersonal Communication

Better Interpersonal Communication Module 1
Introduction to Communication

Because it’s such a commonplace activity, we usually don’t think about how we communicate too much. However, the power of effective, persuasive communication should never be underestimated. Your success in any number of settings—in your relationships, in school, on the job, and as a member of society— hinges on your ability to master the full communication process. Our first module discusses the basics of verbal and nonverbal communication, as well as uses and misuses.

• Why We Communicate
• Verbal Communication
• Nonverbal Communication
• Uses and Misuses
• Cultural Differences and Language

Better Interpersonal Communication Module 2
Listening, Self-Esteem, and Self-Disclosure

Listening is the learned process of hearing, attending, evaluating, retaining, and responding to verbal and nonverbal messages. In this module we will learn more about each stage of the listening process: review both the benefits to listening, as well as the challenges to effective listening; and explore the ways in which you can improve your listening skills. We’ll also discuss the principles behind self-concepts and self-disclosure.

• Listening Process
• Benefits to Listening
• Steps for Improving Your Listening Skills
• Self-Concepts
• Self-Disclosure

Better Interpersonal Communication Module 3
Personality Styles and Perception

Do you notice that you act in different ways around certain people? Perhaps you act inhibited around your supervisor, but you wish you could act confident like you do around your co-workers and other colleagues. In other situations, you act polite and deferential around acquaintances, but may wish you could act more sociable like you do around your friends. In this module, we’ll discuss how personality styles effect communication as well as the perception process. Finally, we’ll explore the basics behind defense mechanisms.

• How Does Personality Style Effect Communication?
• Physiological and Psychological Factors of Perception
• Challenges to the Perception Process
• What is Defensiveness?
• Defense Mechanisms

Better Interpersonal Communication Module 4  
Conflict and Electronic Communication

Interpersonal conflict occurs in interactions where there are real or perceived incompatible goals, scarce resources, or opposing viewpoints. We’ll discuss types of conflict and conflict styles in our final module, as well as characteristics of electronic communication.

• What is Conflict and What Contributes to It?
• Types of Conflict
• Conflict Styles
• What is Electronic Communication?
• Characteristics and Misuses of Electronic Communication

Keyboarding Made Easy

Keyboarding Made Easy Module 1
Basic Keyboard Positions

In module one, we will begin with becoming familiar with the keyboard layout.  We will explore letters JFKD, the Space Bar, the Enter key, letters HGIE, letters LSA and Semicolon, letters URYT, and letters NVBMC.  Also included in module one is proper hand positioning.

• Preparing to Keyboard
• Learning the Keyboard
• Naming Your Fingers
• Home Row
• Position of Hands

Keyboarding Made Easy Module 2
Special Characters and Letter Combinations

Module two looks at corrective and improvement techniques in keyboarding.  Also included is using special character keys and keying letter combinations.

• Using the Shift Keys
• Corrective and Improvement Techniques
• Calculating Errors 
• Keying Letter Combinations
• AutoBlend Prefixes

Keyboarding Made Easy Module 3
Alignment and Calculations

After looking at aligning text and proper positioning using tabs, module three will take us through different styles of text.  Also included in module three is the number row and special characters included on the number keys.  Once you are familiar with the keys, we can start working on our words per minute!

• Text Alignment
• Positioning Text Using Tabs
• Using Text Styles
• AutoBlend Suffixes
• Calculating WPM

Keyboarding Made Easy Module 4
Putting the Strokes Together

After becoming familiar with the numeric keypad, module four will discuss how to write and format personal and business letters.  Also included in this module is using electronic communication and creating newsletters. 

• Using the Numeric Keypad
• Writing and Formatting a Personal Letter
• Writing and Formatting a Business Letter
• Fax Cover Sheets
• Creating a Newsletter
   

Email Etiquette: Netiquette

E-Mail Etiquette: Netiquette Module 1
Introduction to E-mail

Module one will look at one of the possibly greatest inventions of our lifetime. E-mail takes an increasingly amount of our time and in module one, we will look at how to maximize our time.  Also included in this module is a discussion on the seven deadly sins of e-mail and how to avoid them. 

• The Impact of e-Mail on Business
• International Considerations
• Seven Deadly Sins of e-Mail
• Top 10 Complaints about e-Mail in Practice
• Maximizing the Potential of e-Mail

E-Mail Etiquette: Netiquette Module 2
E-mail Etiquette

Module two will examine how to create well written emails, to include the subject line, the message itself, and the signature block.  Also included in module two is organization basics.  Just as with any filing system, your emails should be organized into folders and mail should be processed in a proficient method that works best for you.  In module two we will look at tips to use to best manage your e-mail.

• Processing Mail
• Using Folders
• Looking Good Online
• SMART Subject Lines
• Ending Your Message & Signatures

E-Mail Etiquette: Netiquette Module 3
Relationships Through e-Mail

Building relationships through email may seem difficult, but module three will provide you with tips that will guide you to writing great e-mails. E-mails that are not so routine need more thought and careful planning.  Module three will look at how to use the simple Four Point Plan for proper e-mail structuring.  Also included in this module is how to establish long lasting bonds and how to develop rapport with others through this mode of communication.

• Writing Great e-Mails
• The Four Point Plan in Practice
• Using e-Mail to Build Relationships
• E-Mail Can Affect Careers
• Star Tips for Creating Bonds and Developing Rapport

E-mail Etiquette: Netiquette Module 4
Nurturing Your e-Mail Netiquette

Who you are writing to depends on whether or not you should follow grammar rules.  Module four will examine proper use of grammar in your e-mail and help you spruce up your skills.  Also included in module four is the overall function of spam filters and basic security and virus issues you may encounter with your e-mails and what you can do to protect your messages.

• Spruce Up Your Cyber-Grammar Skills
• Spam Filters, Mail Bombing, Snooping and Harassment
• Security Issues
• Protecting Your Messages
• Computer Viruses

Internet Connection

• Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended

PC Software Requirements

• Operating Systems - Windows 7 or higher
• Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers - Google Chrome is highly recommended
  • Cookies MUST be enabled
  • Pop-ups MUST be allowed (Pop-up Blocker disabled)
• The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
• PowerPoint Viewer (if you do not have PowerPoint)

• Adobe PDF Reader

• QuickTime, Windows Media Player &/or Real Player

MAC Software Requirements

• Operating Systems - Mac OS x 10 or higher with Windows
• Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers- Google Chrome is highly recommended
  • Cookies MUST be enabled
  • Pop-ups MUST be allowed (Pop-up Blocker disabled)
• The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
• PowerPoint Viewer (if you do not have PowerPoint)
• Adobe PDF Reader
• Apple QuickTime Media Player