ED-CCTP-106 Computer Technician Professional Program

CompTIA A+

By the end of this course, you will be able to:

• Identify the basics of PC hardware, configuration, and wireless networks
• Recall the steps for troubleshooting hardware, including mobile devices, printers, and networking
• Recognize the steps for installing and configuring operating systems and software
• List ways to work with network services and operational procedures
• Identify security concepts and technologies

CompTIA Network +

By the end of this course, you will be able to:

• Recall the principles of networking including IP addressing, subnetting, troubleshooting, topology selection, backbones, and segments
• Identify the steps for installing and configuring different network types
• Recognize the basics of ethernet and networking devices
• List methods for documenting, monitoring, and managing security threats
• Identify software, hardware and troubleshooting tools

CompTIA Security+

By the end of this course, you will be able to:

• Identify the principles of network security
• Recognize the steps for compliance and operational security
• Define Devices and Infrastructures
• Recall the steps for controlling access, authentication, and authorization
• List the steps for protecting Wireless Networks

Better Interpersonal Communication

After completion of this course you should be able to:

• Recognize the basics and importance of verbal and nonverbal communication
• Identify steps associated with the learning process and how to improve your listening skills
• Recall types of personality styles and the perception process
• List styles of conflict and what contributes to it

Personal Excellence

After completing this course, you should be able to:

• Define what a strategic plan is and why you need one
• Recall potential success factors in life 
• Recognize how to implement goals and follow through on accomplishing them
• Identify how to select and implement successful strategies

Effective Business Writing

After completing this course, you should be able to:

• Identify strategies for crafting the written word for your business audiences
• Name techniques for writing clearly and concisely, using correct grammar and proper tone
• Define the characteristic stages of business writing from initial draft to final edit
• Identify common types of business writing projects and standards for incorporating technology

CompTIA A+

CompTIA A+ 220-1101 Module 1
PC Hardware

• Motherboards, Processors, and Memory
• Identifying Motherboard Components
• Purposes of Processors
• Memory Terms
• Cooling Systems
• Installing and Configuring Expansion Cards
• Understanding Storage Devices
• Understanding Power Supplies

CompTIA A+ 220-1101 Module 2
Peripherals, Cables, Connectors and Printers

• Peripherals and Expansions
• Installing and Configuring Expansion Cards
• Connectors and Cables
• Understanding Print Technologies and Imaging Processes
• Installing and Sharing Networked Printers
• Performing Printer Maintenance

CompTIA A+ 220-1101 Module 3
Networking Fundamentals and TCP/IP

• Understanding Networking Principles
• Identifying Common Network Hardware
• Understanding TCP/IP
• TCP/IP Structure
• IPv4 Address Classes
• Scopes and Reservations
• Spam Management
• IPv6 Addressing

CompTIA A+ 220-1101 Module 4
SOHO Networks, Virtualization and Cloud Computing

• Wireless Networking Technologies
• 802.11 Networking Standards
• Bluetooth Networking
• Installing and Configuring SOHO Networks
• Internal Networking Connections
• Installing Network Infrastructure
• Network Services
• Virtualization
• Cloud Computing

CompTIA A+ 220-1101 Module 5
Mobile Device Hardware, Connectivity and Application Support

• Working with Laptop and Mobile Device Hardware
• Laptops vs. Desktops
• Disassembling and Reassembling Laptops
• Mobile Connectivity
• Cellular Networking Connectivity
• Mobile Hotspots and Tethering
• Wi-Fi Connectivity
• Blue Connectivity
• Mobile App Support

CompTIA A+ 220-1101 Module 6
Troubleshooting

• Troubleshooting Best Practice Methodology
• Motherboards
• CPUs, RAM and Power Problems
• Storage Drives and RAID Arrays
• Video, Projector, Display Issues
• Common Mobile Device Issues
• Printer Problems
• Networking Problems

Outline: A+ 220-1102

CompTIA A+ 220-1101 Module 7
Operating System Adminstration 

• Understanding Operating Systems
• Understanding Applications
• Introduction to Windows 10
• Windows Configuration
• Windows Registry
• Disk Management

CompTIA A+ 220-1101 Module 8
Windows, macOS and Linux

• Installing and Upgrading Windows
• Command-Line Tools
• Networking in Windows
• MacOS and Linux
• Applications on macOS
• Best Practices
• Basic Linux Commands

CompTIA A+ 220-1101 Module 9
Security Concepts

• Physical Security Concepts
• Logical Security
• Malware
• Mitigating Software Threats
• Social Engineering Attacks, Threats, and Vulnerabilities
• Exploits and Vulnerabilities
• Windows OS Security Settings
• Web Browser
• SOHO Network Wireless and Wired
• Mobile Device Security

CompTIA A+ 220-1101 Module 10
Troubleshooting Operating Systems and Scripting

• Troubleshooting Common Microsoft Windows OS Problems
• Troubleshooting Security Issues
• Best Practices for Malware Removal
• Mobile OS Issues
• Scripting
• Remote Access

CompTIA A+ 220-1101 Module 11
Safety Concerns and Documentation 

• Understanding Safety Procedures
• Understanding Environmental Controls
• Understanding Policies, Licensing, and Privacy
• Documentation and Professionalism
• Change Management Best Practices
• Disaster Prevention and Recovery
• Demonstrating Professionalism

**Outlines are subject to change, as courses and materials are updated.**

CompTIA Network +

CompTIA Network+ Module 1
Networking Concepts

• Introduction to Networks
• Physical Network Topologies
• Topology Selection, Backbones, and Segments
• Open Systems Interconnection Specifications
• Internetworking Models
• OSI Reference Model
• Introduction to Encapsulation
• Modulation Techniques

CompTIA Network+ Module 2
Networking Topologies and Ethernet Specifications

• Physical Media
• Cable Properties
• Wiring Standards
• Installing Wiring Distributions
• Network Basics
• Ethernet Basics
• Ethernet at the Data Link Layer
• Ethernet at the Physical Layer
• Ethernet over Other Standards

CompTIA Network+ Module 3
Networking Devices and Internet Protocol

• Common Network Connectivity Devices
• Specialized Devices
• Planning and Implementing a Basic SOHO Network
• Switches and Bridges at the Data Link Layer
• Hubs at the Physical Layer
• Environmental Considerations
• Introducing TCP/IP
• TCP/IP and the DoD Model
• The Host-to-Host Layer Protocols
• The Internet Layer Protocols
• Data Encapsulation

CompTIA Network+ Module 4
IP Addressing, Subnetting and Troubleshooting

• IP Terminology
• The Hierarchical IP Addressing Scheme
• IPv4 Address Types
• Internet Addressing
• Internet Protocol Version 6 (IPv6)
• Subnetting Basics
• Troubleshooting IP Addressing
• Introduction to Network Address Translation (NAT)
• How NAT Works

CompTIA Network+ Module 5
IP Routing and Routing Protocols

• Routing Basics
• The IP Routing Process
• Testing Your IP Routing Understanding
• Static and Dynamic Routing
• Routing Protocol Basics
• Distance Vector Routing Protocols
• Link State Routing Protocols
• High Availability
• Hot Standby Router Protocol (HSRP)
• IPv6 Routing Protocols

CompTIA Network+ Module 6
Virtual LANs and Wireless Networking

• Networking Before Layer 2 Switching
• Switching Services
• Spanning Tree Protocol
• Virtual LANs
• VLAN Trunking Protocol
• Introduction to Wireless Technology
• The 802.11 Standards
• Comparing 802.11 Standards
• Wireless Network Components
• Installing a Wireless Network

CompTIA Network+ Module 7
Remote Network Access and Network Availability

• Site-to-Site VPN
• Client-to-Site VPN
• Remote Desktop Connection
• Virtual Network Computing
• Jump Box/Host
• Performance Monitoring/Metrics/Sensors
• SNMP
• Protocol Analyzer/Packet Capture
• Flow Data
• Log Aggregation

CompTIA Network+ Module 8
Policies and Disaster Recovery

• Plans and Procedures
• Hardening and Security Policies
• Common Documentation
• IP Address Management
• Common Agreements
• Load Balancing
• Multipathing
• Network Interface Card (NIC) Teaming
• Facilities and Infrastructure Support
• Backups
• Testing

CompTIA Network+ Module 9
Data Center Architecture and Troubleshooting

• Cloud Computing
• Infrastructure as Code
• Software-Defined Networking
• Zero Trust Architecture
• Troubleshooting Steps
• Troubleshooting Tips

CompTIA Network+ Module 10
Network Tools, Commands and Security Concepts

• Software Tools
• Address Resolution Protocol
• Basic Networking Device Commands
• Common Security Terminology
• Regulatory Compliance
• Technology-Based Attacks
• Hardening Security
• Physical Security Concepts

**Outlines are subject to change, as courses and materials are updated.**

CompTIA Security+

CompTIA Security+ Module 1
Cybersecurity Threats

• Data Breach Risks
• Implementing Security Controls
• Data Protection
• Exploring Cybersecurity Threats
• Threat Data and Intelligence

CompTIA Security+ Module 2
Malicious Code and Social Engineering

• Malware
• Malicious Code
• Adversarial Artificial Intelligence
• Social Engineering
• Password Attacks
• Physical Attacks

CompTIA Security+ Module 3
Security Assessment and Secure Coding

• Vulnerability Management
• Security Vulnerabilities
• Penetration Testing
• Software Assurance Best Practices
• Software Security Testing
• Injection Vulnerabilities
• Exploiting Authentication, Authorization, and Web Application Vulnerabilities
• Secure Coding Practices

CompTIA Security+ Module 4
Cryptography and Identity Management

• Cryptographic Concepts
• Symmetric and Asymmetric Cryptography
• Hash Functions
• Public Key Infrastructure
• Identify
• Authentication and Authorization
• Authentication Methods
• Accounts
• Access Control Schemes

CompTIA Security+ Module 5
Physical, Cloud and Virtualization Security 

• Building Cybersecurity Resilience
• Response and Recovery Controls
• Physical Security Controls
• Virtualization
• Cloud Infrastructure Components
• Cloud Security Issues
• Cloud Security Controls

CompTIA Security+ Module 6
Endpoint and Network Security

• Protecting Endpoints
• Service Hardening
• Operating System Hardening
• Securing Embedded and Specialized Systems
• Designing Secure Networks
• Attacking and Assessing Networks
• Network Reconnaissance and Discovery Tools

CompTIA Security+ Module 7
Wireless Security and Incident Response

• Building Secure Wireless Networks
• Managing Secure Mobile Devices
• Incident Response
• Incident Response Data and Tools
• Mitigation and Recovery

CompTIA Security+ Module 8
Digital Forensics, Compliance, and Risk Management 

• Digital Forensic Concepts
• Conducting Digital Forensics
• Personnel Management
• Third-Party Risk Management
• Complying with Laws and Regulations
• Adopting Standard Frameworks
• Analyzing and Managing Risk
• Risk Analysis
• Disaster Recovery Planning

**Outlines are subject to change, as courses and materials are updated.**

Better Interpersonal Communication

Better Interpersonal Communication Module 1
Introduction to Communication

Because it’s such a commonplace activity, we usually don’t think about how we communicate too much. However, the power of effective, persuasive communication should never be underestimated. Your success in any number of settings—in your relationships, in school, on the job, and as a member of society— hinges on your ability to master the full communication process. Our first module discusses the basics of verbal and nonverbal communication, as well as uses and misuses.

• Why We Communicate
• Verbal Communication
• Nonverbal Communication
• Uses and Misuses
• Cultural Differences and Language

Better Interpersonal Communication Module 2
Listening, Self-Esteem, and Self-Disclosure

Listening is the learned process of hearing, attending, evaluating, retaining, and responding to verbal and nonverbal messages. In this module we will learn more about each stage of the listening process: review both the benefits to listening, as well as the challenges to effective listening; and explore the ways in which you can improve your listening skills. We’ll also discuss the principles behind self-concepts and self-disclosure.

• Listening Process
• Benefits to Listening
• Steps for Improving Your Listening Skills
• Self-Concepts
• Self-Disclosure

Better Interpersonal Communication Module 3
Personality Styles and Perception

Do you notice that you act in different ways around certain people? Perhaps you act inhibited around your supervisor, but you wish you could act confident like you do around your co-workers and other colleagues. In other situations, you act polite and deferential around acquaintances, but may wish you could act more sociable like you do around your friends. In this module, we’ll discuss how personality styles effect communication as well as the perception process. Finally, we’ll explore the basics behind defense mechanisms.

• How Does Personality Style Effect Communication?
• Physiological and Psychological Factors of Perception
• Challenges to the Perception Process
• What is Defensiveness?
• Defense Mechanisms

Better Interpersonal Communication Module 4  
Conflict and Electronic Communication

Interpersonal conflict occurs in interactions where there are real or perceived incompatible goals, scarce resources, or opposing viewpoints. We’ll discuss types of conflict and conflict styles in our final module, as well as characteristics of electronic communication.

• What is Conflict and What Contributes to It?
• Types of Conflict
• Conflict Styles
• What is Electronic Communication?
• Characteristics and Misuses of Electronic Communication

Personal Excellence

Personal Excellence Module 1
Your Mission and Vision in Life

In week one, we will learn what a strategic plan is and why you need one in your life. We will also go over the finding your main purpose in life and how to take the steps to reaching that goal of success.

• Life Strategic Plan
• Why Have a Strategic Plan
• Find Your Purpose
• Your Personal Mission
• Your Vision of Success

Personal Excellence Module 2
Success Factors in Life

This week we will look at what it is that you need in order to succeed. So many times we are pulled way and distracted by menial things and our success is deferred.

• Critical Success Factors
• Finding Your Strengths
• Finding Your Weaknesses
• Finding Your Opportunities
• Finding Your Threats

Personal Excellence Module 3
Steps to Success

What goals would you like to set for yourself? This week we will study how we can implement goals and follow through on accomplishing them. We will touch on time management and how happiness is sometimes left out of our daily schedules.

• Setting Goals
• SMART Goals
• Time and Emotions Study
• Time Management
• What Makes You Happy

Personal Excellence Module 4
Creating Your Simplementation Plan

In our final week we will discuss how to select our successful strategies and how to implement them. We will also go over what happens when you are overwhelmed, or feel like there isn’t enough time – there are strategies to help overcome these obstacles. Finally, we will learn how to create our own Simplementation plan and apply it to everyday life.

• Selecting Successful Strategies
• Implementing Strategies Into a Plan
• How to Prioritize
• Overcoming Obstacles
• How to Create a Simplementation Plan

Effective Business Writing

Effective Business Writing Module 1
Craft of Business Writing

Unfortunately, most of us learn to write in school settings, where the numbers of words are more important than the quality of the words. Module 1 reviews the dichotomy between how we learn to write in school versus writing requirements in the business world. Business people don’t have time in their busy schedules to read reams of writing, so this module goes over simple layout ideas and basic sentence structures you can use to help readers see the essence of your communication at a glance. Module 1 explores strategies for beating back the evil procrastination bug and explores ways to approach business writing jobs like a reporter by first establishing the bottom line of what you’re trying to express.

• School Writing vs. The Real World
• Qualities of Effective Business Writing
• Tips for Beating the Procrastination Bug
• Writing Like a Reporter, or Starting with the Bottom Line
• Segmenting Your Writing
• Sentence Structure

Effective Business Writing Module 2
Mechanics of Business Writing

Wordiness kills business writing documents. Module 2 is all about eliminating words that hinder the message of your writing and selecting words that reveal an appropriate tone for your work. Lessons in this module review grammar issues such as parallel structure, subject-verb agreement, pronoun concerns and some of the more common grammatical errors found in business writing. With an emphasis on correcting the three primary problem areas, your business writing will come out a step above the rest, and there are many people out there who appreciate grammatically correct correspondence.

• The Theme or Focus
• Support Claims with Facts
• The Organizing Plan of Writing
• Determining Your Needs
• Search Strategies
• Using Source Information

Effective Business Writing Module 3
Spelling, Punctuation and Stages of the Writing Process

A major distraction for most business writers is fretting over just what to put down on paper or tap out on the computer screen. This module will provide you with strategies for following the best advice—quit thinking and simply start writing. Your ensuing chore will be to work this draft into a solid piece of writing. Correctly spelled words and punctuation is important to showing your readers that you care enough about your writing to give them the very best. Use the pointers provided in this section and you’re sure to express your business writing with correct spelling and the right punctuation. Deadlines are common in the business world so it stands to reason that writing is a job hit hard by deadlines for business professionals. By adopting the tactics in this course and with practice, you will be pumping out final drafts in a minimum of time, thereby allowing you to craft excellent business writing under any deadline imposed on you.

• Spelling & Punctuation
• Improving Bad Spelling
• Spelling Details
• Proper Punctuation
• Writing with Deadlines
• Initial Stages of Deadline Writing
• Editing Stages

Effective Business Writing Module 4
Typical Business Writing Projects and Technology Changes

Module 4 examines writing different kinds of business projects, such as letters, memorandums, reports, proposals, and speeches, taking into account that business writing in today’s world involves more than just words. Images and videos are also employed to communicate information alongside words crafted in business documents. American businesses should be quick to keep up with technology changes within their offices, and this module explores how to write emails, work with digital images, and review video basics. When you’re handed your next business writing assignment, use some finesse in your choice of wording and add professionalism that really gets noticed. Proofread your written creation so that it is second-to-none and realize that the next sales proposal or annual report writing assignment is a chance to stride ahead in the business world by showing your skills in crafting excellent written communication.

• Technology in the Business World
• E-mail Dos & Don’ts
• Images
• Videos
• Typical Business Writing Projects
• Letters & Memos
• Reports
• Proposals
• Writing Speaker Presentations

Internet Connection

• Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended

PC Software Requirements

• Operating Systems - Windows 7 or higher
• Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers - Google Chrome is highly recommended
  • Cookies MUST be enabled
  • Pop-ups MUST be allowed (Pop-up Blocker disabled)
• The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
• PowerPoint Viewer (if you do not have PowerPoint)

• Adobe PDF Reader

• QuickTime, Windows Media Player &/or Real Player

MAC Software Requirements

• Operating Systems - Mac OS x 10 or higher with Windows
• Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers- Google Chrome is highly recommended
  • Cookies MUST be enabled
  • Pop-ups MUST be allowed (Pop-up Blocker disabled)
• The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
• PowerPoint Viewer (if you do not have PowerPoint)
• Adobe PDF Reader
• Apple QuickTime Media Player