ED-CCTP-104 Business Management Professional Program

Business Management

After completing this course, you should be able to:

• Recognize the various roles of managers and types of business management
• Identify the fundamentals of managing and organizing environments
• Recall methods of communication, working in groups, and stages of leadership
• Discuss the basics of entrepreneurship and SWOT analysis
• Differentiate between multiple leadership styles and ways of managing individuals

Project Management

After completing this course, you should be able to:

• Identify methods for assessing project needs, costs, and risks
• Define project prioritization, life cycles, and roles
• List and study the elements involved in performing and controlling projects
• Recall the steps involved in developing a project management plan
• Recognize modern developments and the future of project management

Project Management Fundamentals

After completing this course, you should be able to:

• Define project management, a project manager’s role and ways to successfully achieve results
• Identify the principles of risk management and work breakdown structure
• Recall how to develop and motivate a team and also identify proper communication methods
• Recognize the principles of earned value management and ways to take your project to the next level

Become a Multiplying Manager

At the completion of this program, participants should be able to:

• Define the multiplier effect
• Identify two types of managers: the liberator and the challenger
• Differentiate between the debate maker and the decision maker
• Recognize ways to foster your talents as a Multiplying Manager 

Emotional Intelligence in the Workplace

After completing this course, you should be able to:

• Define emotional intelligence
• Identify the components of emotional intelligence and how it develops
• List the seven steps to emotional intelligence
• Recall how to build emotional intelligence in the workplace
   

Business Management

Business Management Module 1
Managerial Decision Making  

• What Do Managers Do?
• The Roles Managers Play
• Major Management Characteristics
• Overview of Managerial Decision Making
• Reflective and Reactive Systems
• Programmed and Nonprogrammed Decisions
• Barriers to Effective Decision Making
• Improving the Quality of Decision Making
• Group Decision Making

Business Management Module 2
The History of Management  

• The Early Origins of Management
• The Italian Renaissance
• The Industrial Revolution
• Taylor-Made Management
• Administrative and Bureaucratic Management
• Human Relations Movement
• Contingency and System Management

Business Management Module 3
Corporate Culture and Ethics  

• Organization’s External Environment
• External Environments and Industries
• Organizational Designs and Structures
• Internal Organization and External Environments
• Corporate Cultures
• Ethics and Business Ethics Defined
• Dimensions of Ethics
• Ethical Principles and Responsible Decision Making
• Leadership
• Corporate Culture and Compliance
• Corporate Social Responsibility

Business Management Module 4
International Management  

• Importance of International Management
• Hofstede’s Cultural Framework
• The GLOBE Framework
• Cultural Stereotyping
• Cross-Cultural Assignments
• Strategies for Expanding Globally
• Necessity of Global Markets

Business Management Module 5   
Entrepreneurship   

• Characteristics of Successful Entrepreneurs
• Small Business
• Start Your Own Business
• Managing a Small Business
• Large Impact of Small Business
• Small Business Administration
• Trends in Entrepreneurship and Business Ownership

Business Management Module 6
Strategic Analysis  

• Understanding the Competitive Environment
• SWOT for Strategic Analysis
• External Macro Environment
• Micro Environment
• Competition, Strategy, and Competitive Advantage
• Strategic Positioning

Business Management Module 7
Strategic Management Process  

• Firm Mission and Vision
• The Role of Strategic Analysis in Formulating a Strategy
• Strategic Objectives
• Levels of Strategy
• Measuring and Evaluating Strategic Performance
• Organizational Structures and Design
• Organizational Change
• Managing Change

Business Management Module 8
Human Resource Management    

• Human Resource Management and Compliance
• Performance Management
• Influencing Employee Performance and Motivation
• Building an Organization for the Future
• Talent Development
• Succession Planning

Business Management Module 9
Diversity in Organizations

• Introduction to Workplace Diversity
• Diversity and the Workforce
• Diversity and Its Impact on Companies
• Challenges of Diversity
• Key Diversity Theories
• Benefits and Challenges of Workplace Diversity
• Recommendations for Managing Diversity

Business Management Module 10
Leadership and Motivation  

• The Leadership Process
• Types of Leaders
• The Trait Approach to Leadership
• Behavioral Approaches to Leadership
• Situational Approaches to Leadership
• Work Motivation for Performance
• Content and Process Theories of Motivation
• Research on Motivation Theories

Business Management Module 11
Managerial Communication and Teamwork  

• Teamwork in the Workplace
• Team Development Over Time
• Opportunities and Challenges to Team Building
• Team Diversity
• Multicultural Teams
• Process of Managerial Communication
• Types of Communications in Organizations
• Managerial Communication and Corporate Reputation

Business Management Module 12
Planning, Controlling, and Management of Technology   

• The Planning Process
• Types of Plans
• Goals or Outcome Statements
• Employees’ Responses to Planning
• Management by Objectives
• Developing Technology and Innovation
• External and Internal Sources
• Management Entrepreneurship Skills

**Outlines are subject to change, as courses and materials are updated.**

Project Management

Project Management Module 1
Overview of Project Management

• Defining Project Success
• Defining Roles
• Committee Sponsorship/Governance
• Classification of Projects
• Project Management Growth
• Product vs. Project Management
• Stage-Gate Process
• Project Life Cycles

Project Management Module 2    
Organizational Structures and the Project Office

• Organizational Workflow
• Pure Product (Projectized) Organization
• Matrix Organizational Form
• Project Management Offices
• Transitional Management
• The Staffing Environment
• Today’s Project Managers
• Organizational Staffing Process
• The Project Office
• The Functional Team

Project Management Module 3    
Management Functions and Communications Management

• Controlling and Directing
• Project Authority
• Barriers to Project Team Development
• Value-Based Project Environment
• General Management Pitfalls
• Modeling the Communications Environment
• Project Review Meetings
• Active Listening
• Brainstorming
• Facilitation

Project Management Module 4   
Conflicts and Variables for Success

• The Conflict Environment
• The Management of Conflicts
• Conflict Resolution Modes
• Performance Measurement
• Mega Projects
• Internal and External Partnerships
• Virtual Project Teams
• Project Management Effectiveness
• Understanding Best Practices

Project Management Module 5   
Executives and Planning

• The Project Sponsor
• The Collective Belief
• Stakeholder Relations Management
• Project Portfolio Management
• Business Case
• Life-Cycle Phases
• Life-Cycle Milestones
• Establishing Project Objectives
• Work Breakdown Structure
• Project Selection

Project Management Module 6  
Network Scheduling Techniques and Pricing

• Network Fundamentals
• Dependencies
• Network Replanning
• Scheduling Problems
• Global Pricing Strategies
• Pricing Process
• Overhead Rates
• The Pricing Review Procedure
• Systems Pricing
• Project Risks

Project Management Module 7  
Cost Control and Metrics

• The Operating Cycle
• Budgets
• The Cost Baseline
• Summary Variances
• Status Reporting
• Project Management Information Systems
• Project Metrics
• Key Performance Indicators
• Value-Based Metrics
• Business Intelligence

Project Management Module 8   
Trade-Off Analysis and Risk Management

• Methodology for Trade-Off Analysis
• Contracts
• Industry Trade-Off Preferences
• Project Manager’s Control of Trade-Offs
• Risk Management
• Plan Risk Management
• Risk Analysis
• Plan Risk Response
• The Impact of Risk Handling Measurements
• Risk and Concurrent Engineering

Project Management Module 9 
Learning Curves and Contract Management

• The Learning Curve Concept
• Graphic Representation
• Developing Slope Measures
• Selections of Learning Curves
• Manufacturing Breaks
• Procurement
• Types of Contracts
• Contract Administration
• Proposal-Contractual Interaction
• Contract Closure

Project Management Module 10
Quality Management and Modern Developments

• The Quality Movement
• Quality Management Concepts
• Acceptance Sampling
• Implementing Six Sigma
• Quality Leadership
• The Project Management Maturity Model
• Project Management Methodologies
• Capacity Planning
• The Business of Scope Changes
• End-of-Phase Review Meetings

Project Management Fundamentals

Project Management Fundamentals Module 1
The Key to Achieving Results
A project is a temporary undertaking performed to produce a unique product, service, or result. In module one, we will explore the basics of what makes a project, we will define the project’s audience and we will determine typical project constraints. Understanding how your project fits the bigger picture is very important, as well as identifying the scope of the project.

• What Makes a Project a Project?
• Project Manager’s Role
• Project’s Audience – Drivers, Supporters and Observers
• Project Constraints
• Work Breakdown Structure
• Network Diagram

Project Management Fundamentals Module 2
Determining When and How Much
In this module, we will decide what skills and knowledge team members must have in order to further develop a project. We will also discuss team members’ roles and responsibilities, how to delegate assignments and effective management techniques. In addition to clearly defined objectives, a workable schedule, and adequate resources, a successful project needs sufficient funds to support the required resources.

• Project Commitment
• Developing the Budget
• Defining Risk and Risk Management
• Organizational Environments
• Team Members’ Roles and Responsibilities

Project Management Fundamentals Module 3
Managing Your Project to Success
Successful projects require continued care and management to ensure that they follow their plans correctly and, in turn, produce the desired results. In module three we will discuss how to maintain a communications plan and how to keep team members motivated. Developing your own management skills is vitally important, so this week we will identify traits of an effective leader and work to improve your ability to influence your project team.

• Developing a Team
• Tracking Progress and Maintaining Control
• Project Communication
• Differences Between Leadership and Management
• Team Member Motivation

Project Management Fundamentals Module 4
Taking Your Project to the Next Level
A major part of project management is information: getting it, storing it, analyzing it, and sharing it. In this final module, we will explore ways to use technology and social media to take your project to the next level. We will define Earned Value Management in order to identify potential problems in your project. Finally, tips and tricks for becoming a better project manager are examined.

• Using Technology
• Using Social Media
• Earned Value Management
• Ten Questions to Ask Yourself as You Plan Your Project
• Ten Tips for Being a Better Project Manager

Become a Multiplying Manager

Become a Multiplying Manager Module 1
The Multiplier Effect

When going into management, it is important to know not only how you want to manage, but how you don’t want to manage others as well. Module 1 introduces the Multiplier effect and talks about the different types of managers individuals encounter in the workforce. We will also compare the Multiplier to the Diminisher and the Cycle of Attraction.

• What is the Multiplier Effect?
• Questioning Genius
• The Logic of Addition
• The Talent Management
• The Cycle of Attraction

Become a Multiplying Manager Module 2
The Liberator & The Challenger

Module 2 takes an in-depth look at 2 different types of managers: the liberator and the challenger. In all work environments, there are always different types of employees and managers to deal with and this module takes all personalities into account and discusses how to deal with them effectively and professionally.

• A Liberating Force
• Operate Consistently
• Tyrant Versus The Liberator
• Rapid Learning Cycles
• A Hybrid Environment

Become a Multiplying Manager Module 3
The Debate Maker and The Investor

When managing others, it is important to pull the best ideas out of employees without trying to control every move they make or decision they face. This module discusses the debate maker versus the decision maker. Finally, we will look at how to invest in your team rather than micromanaging them.

• The Debate Maker
• The Decision Maker Versus the Debate Maker
• The 3 Practices of the Debate Maker
• The Micromanager Versus the Investor
• The 3 Practices of the Investor

Become a Multiplying Manager Module 4
Becoming a Multiplier

Module 4 will take a deeper look at the Diminisher and show you how to become a multiplier in your management style. Also, tools for self-assessment are available so you can resolve to become a multiplier and sustain the momentum once you reach your achieved goals as a manager.

• Confessions of a Diminisher
• Resolve to be a Multiplier
• Stuck Underneath a Diminisher
• The Accelerators
• Sustaining Momentum 

Emotional Intelligence in the Workplace

Increase Your Emotional Intelligence Module 1
Section 1 What Are Emotions?

This module will define emotional intelligence and provide an overview of how emotions exist in our brain and link to our behaviors. Emotional intelligence is both about the choices we make as well as how our interactions with others can influence how we feel. Emotions are linked to our thoughts and our actions, all influencing our behaviors and performance in the workplace.

• The anatomy of emotion
• How feelings influence our performance
• The relationship between values and emotions
• Emotional Hijacking
• The cognitive component of emotion

Increase Your Emotional Intelligence Module 2
Section 2 The Components of Emotional Intelligence

In order to improve on our emotional intelligence, we must first understand the components of emotional intelligence. Emotional intelligence, unlike our IQ, is not fixed or limited. Our emotional capacity can increase with experience and age. This module will focus on the components of emotional intelligence and how emotional intelligence develops.  

• Emotional intelligence as a partnership
• The emotional intelligence model
• Self-awareness in emotional intelligence
• The role of a self-coach
• The power of observation

Increase Your Emotional Intelligence Module 3 
Section 3 Seven Steps to Emotional Intelligence

Knowing the steps to build emotional intelligence is key to understanding how it functions in the workplace. Being a strong observer of the self and others is the beginning step in a process that ends with reflection. This module will continue where the previous one left off with an in depth discussion of the remaining steps to emotional intelligence in the workplace.

• Know your emotion modus operandi
• Pitfalls of interpretation
• Engaging in a pause
• Visualization
• Methods for practicing reflection

Increase Your Emotional Intelligence Module 4 
Section 4 Emotional Intelligence at Work

There are many methods of increasing emotional intelligence in the workplace. While there is a lot to be done as an individual, emotional intelligence always involves a relationship with someone else. Building emotional intelligence at work requires both an ability to understand the self and to collaborate with those around you. This module will discuss how to build emotional intelligence in the workplace through empathy, collaboration, social expertise, and knowing your purpose.

• Building self-awareness
• Empathy in the workplace
• Increasing social bonds in the workplace
• Reducing conflict, improving collaboration
• Knowing Your Purpose

Internet Connection

• Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended

PC Software Requirements

• Operating Systems - Windows 7 or higher
• Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers - Google Chrome is highly recommended
  • Cookies MUST be enabled
  • Pop-ups MUST be allowed (Pop-up Blocker disabled)
• The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
• PowerPoint Viewer (if you do not have PowerPoint)

• Adobe PDF Reader

• QuickTime, Windows Media Player &/or Real Player

MAC Software Requirements

• Operating Systems - Mac OS x 10 or higher with Windows
• Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers- Google Chrome is highly recommended
  • Cookies MUST be enabled
  • Pop-ups MUST be allowed (Pop-up Blocker disabled)
• The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
• PowerPoint Viewer (if you do not have PowerPoint)
• Adobe PDF Reader
• Apple QuickTime Media Player