ED-CCTP-103 Administrative Medical Office Professional Program

Medical Office Assistant

After completing this course, you should be able to:

• Identify the role of medical office assistant professional
• Recall the steps for managing patient records
• Recognize the standards for professional oral and written communication
• List the steps for managing various office financials
• Define the requirements for basic office management

Electronic Health Records

After completing this course, you should be able to:

• Identify the developmental challenges associated with creating electronic health records
• Define electronic health record and its advantages and disadvantages
• Recognize the importance of patient data privacy
• List the steps for basic coding techniques
• Name the steps for documenting in the EHR

Keyboarding Made Easy

After completing this course, you should be able to:

• List ways to become familiar with the keyboard layout
• Identify correct techniques for keyboarding and ways to improve skills
• Recognize different styles of text
• Recall how to keyboard for personal and business writing
   

Medical Terminology: An Overview

After completing this course, you should be able to:

• Identify the foundation of medical terminology
• List functions of major body systems such as skeletal, muscular and sensory
• Recall how your blood vessels, lymph nodes and heart work together
• Recognize the fundamentals of the body’s endocrine system, central nervous system and the male and female reproductive systems

Improve Your Grammar and Punctuation

After completing this course, you should be able to:

• Recall the proper rules of English grammar
• Recognize parts of speech and how to construct sentences and paragraphs
• Define the rules of capitalization and punctuation
• Identify how to write numbers and dates correctly

Medical Office Assistant

**Outlines are subject to change, as courses and materials are updated.**

Electronic Health Records

Electronic Health Records Module 1
Introduction to the Electronic Health Record

• What is a Health Record?
• Who Documents in the Health Record?
• Who Owns the Health Record?
• The Electronic Health Record
• Advantages of Electronic Health Records
• Disadvantages of Electronic Health Records
• Role of the Healthcare Professional Using the Electronic Health Record
• Professional Organizations

Electronic Health Records Module 2
Overview of SimChart

• The Medical Practice and Electronic Health Records
• Accessing SCMO Through Evolve
• Getting Comfortable with Electronic Health Records
• SCMO Assignment View
• Features in SCMO
• Establishing and Maintaining a Patient Registry
• Internet Use in the Medical Practice

Electronic Health Records Module 3
Privacy, Confidentiality and Security  

• HIPAA Law
• Confidentiality vs. Privacy
• Security Safeguards for the Medical Practice
• Patients’ Rights Under HIPAA
• Access to Protected Health Information
• Patients Protecting Health Information

Electronic Health Records Module 4
Administrative Use of the Electronic Health Record

• Role of the Front Office Assistant
• Communication in the Medical Office
• Incident Reports
• Managing Electronic Health Records
• Calendar

Electronic Health Records Module 5
Clinical Use of the Electronic Health Record   

• Documentation in the Electronic Health Record
• Clinical Documentation in the Patient Record
• Tracking Health Screenings and Immunizations
• Using the Electronic Health Record for Patient Education
• The Progress Note

Electronic Health Records Module 6

Using the Electronic Health Record for Reimbursement

• Healthcare Reimbursement
• Revenue Cycle
• Coding Systems
• HCPCS
• Pay for Performance
• SuperBill
• Patient Ledger
• HIPAA 5010 Claim Processing
• Medical Necessity
• Fraud and Abuse
• Patient Statements
• Reporting Features of an EHR

Electronic Health Records Module 7

The Personal Health Record and Patient Portals

• What is a Personal Health Record?
• Innovative Features of Personal Health Records
• Benefits to Providers
• Steps in Creating the Personal Health Record
• Maintaining the Personal Health Record
• Patient Portals

**Outlines are subject to change, as courses and materials are updated.**

Keyboarding Made Easy

Keyboarding Made Easy Module 1
Basic Keyboard Positions

In module one, we will begin with becoming familiar with the keyboard layout.  We will explore letters JFKD, the Space Bar, the Enter key, letters HGIE, letters LSA and Semicolon, letters URYT, and letters NVBMC.  Also included in module one is proper hand positioning.

• Preparing to Keyboard
• Learning the Keyboard
• Naming Your Fingers
• Home Row
• Position of Hands

Keyboarding Made Easy Module 2
Special Characters and Letter Combinations

Module two looks at corrective and improvement techniques in keyboarding.  Also included is using special character keys and keying letter combinations.

• Using the Shift Keys
• Corrective and Improvement Techniques
• Calculating Errors 
• Keying Letter Combinations
• AutoBlend Prefixes

Keyboarding Made Easy Module 3
Alignment and Calculations

After looking at aligning text and proper positioning using tabs, module three will take us through different styles of text.  Also included in module three is the number row and special characters included on the number keys.  Once you are familiar with the keys, we can start working on our words per minute!

• Text Alignment
• Positioning Text Using Tabs
• Using Text Styles
• AutoBlend Suffixes
• Calculating WPM

Keyboarding Made Easy Module 4
Putting the Strokes Together

After becoming familiar with the numeric keypad, module four will discuss how to write and format personal and business letters.  Also included in this module is using electronic communication and creating newsletters. 

• Using the Numeric Keypad
• Writing and Formatting a Personal Letter
• Writing and Formatting a Business Letter
• Fax Cover Sheets
• Creating a Newsletter
   

Medical Terminology: An Overview

Medical Terminology: An Overview Module 1 
Prefixes, Roots, and Suffixes

Module one will take a look at the basics of body anatomy and organization, the foundation of medical terminology and why words are structured the way they are. We will look at the relationship between Greek and Latin roots, prefixes, suffixes and everyday pronunciation.

• History of Medical Terminology
• Applying Different Rules of Pluralization
• Deconstructing Medical Words
• Pronunciation and Everyday Usage 
• Organization of the Body

Medical Terminology: An Overview Module 2 
Bones, Muscles, Skin and Sensory

Module two discusses the major body systems such as skeletal, muscular and sensory and their root terminology. We will cover how systems function together and how they correlate to the overall health of the human body, as well as pathology, diseases and conditions that affect these systems.

• Terminology of the Skeletal, Muscular, Integumentary and Sensory Systems
• Skeletal Diseases and Pathology
• Classes and Types of Muscles
• Skin Layers and Conditions
• Anatomy of Eyes, Ears and Nose

Medical Terminology: An Overview Module 3 
Heart, Lungs and Gastrointestinal

Module three covers how your blood vessels, lymph nodes and heart all work together, as well as how the respiratory system and organs of the digestive system function. We will also recognize the proper way to diagnose gastrointestinal and respiratory conditions according to the specific body part.

• The Cardiovascular and Lymphatic Systems
• Veins, Arteries and Blood Flow
• Organs of the Digestive System
• Gastrointestinal Diseases and Pathology
• Respiratory Terminology and Diagnostic Tests

Medical Terminology Module 4
Hormones, Nerves, Urinary and Reproductive

Module four discusses the fundamentals of the body’s endocrine system, the central nervous system and the male and female reproductive systems. We will also cover easy methods and simple phrases for memorizing medical terms through study guides and tips and tricks.

• Endocrine System and Hormone Functions 
• Parts of the Central Nervous System
• Urinary Tract Functions
• Male Reproductive Systems
• Female Reproductive Systems

Improve Your Grammar and Punctuation

Improve Your Grammar & Punctuation Module 1
Rules of English Grammar

Module one focuses on the rules of English grammar.  Students will benefit from a clearly articulated review of English grammar.  The module also addresses writing sentences and paragraphs that are clear and easy to read.

• Finding Nouns, Verbs, and Pronouns
• Subject-Verb Agreement
• Clauses and Phrases
• Adjectives and Adverbs
• Effective Writing

Improve Your Grammar & Punctuation Module 2
Using Punctuation

The emphasis of this module is on punctuation.   Among other things, students will learn how to use periods, commas, semicolons, colons, and quotation marks.

• Periods and Commas
• Semicolons and Colons
• Quotation Marks
• Apostrophes
• Parentheses and Brackets

Improve Your Grammar & Punctuation Module 3
Rules of Capitalization

This module reviews the rules of capitalization.  Our students will learn when to capitalize words in a title, how to capitalize proper nouns, and many other rules that are often confusing for writers.

• Titles and Occupations
• Brand Names
• Proper Nouns
• Titles of Books and Articles
• Cities, Towns, and States

Improve Your Grammar & Punctuation Module 4
All the Extras

In this module our students will learn how to write numbers and dates correctly, using correct punctuation and capitalization.  There is also a chapter that covers confusing words and homonyms.  The chapter contains an extensive list of common perplexing words and clear explanations on how to use them correctly.

• Writing Numbers in Sentences
• How and When to Capitalize Numbers
• Writing Fractions and Decimals
• Writing Dates
• Homonyms and Confusing Words

**Outlines are subject to change, as courses and materials are updated.**

Internet Connection

• Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended

PC Software Requirements

• Operating Systems - Windows 7 or higher
• Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers - Google Chrome is highly recommended
  • Cookies MUST be enabled
  • Pop-ups MUST be allowed (Pop-up Blocker disabled)
• The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
• PowerPoint Viewer (if you do not have PowerPoint)

• Adobe PDF Reader

• QuickTime, Windows Media Player &/or Real Player

MAC Software Requirements

• Operating Systems - Mac OS x 10 or higher with Windows
• Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers- Google Chrome is highly recommended
  • Cookies MUST be enabled
  • Pop-ups MUST be allowed (Pop-up Blocker disabled)
• The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
• PowerPoint Viewer (if you do not have PowerPoint)
• Adobe PDF Reader
• Apple QuickTime Media Player