- Description
- Objectives
- Outline
- Materials
- Certification
- System Requirements
- Watch a Demo
In almost every sector of business and industry, there is a need for skilled administrative assistants. Our Administrative Assistant Course covers all the skills you’ll need at a pace that’s right for you. Jobs in the administrative field are always in demand, and our program will prepare you for an exciting career you can take to places such as corporate businesses, law firms, banks, hospitals, and doctors' offices.
Administrative Assistant
After completing this course, you should be able to:
- Identify general office tasks and procedures
- Recognize types of office equipment and computer programs used in business
- Describe the fundamentals of working with a team, communication skills and developing presentations
- Recall record keeping procedures
- Identify the basic requirements for bookkeeping and accounting in the office
Administrative Assistant
Administrative Assistant Module 1
Typing Practice & Improvement
- Pre-Test Your Typing Ability
- Finger Positioning Exercises
- Typing Practice Games
- Typing Progress Tracking
- Improve Your Typing Skills
- Increase Your Typing Speed
Administrative Assistant Module 2
The Workplace
- Office Administrative
- Employer Expectations
- Employer/Employee Responsibilities
- What is a Professional?
- Your Professional Image
- Business Etiquette
Administrative Assistant Module 3
Working Ethically
- Goals and Accountability
- Workstation Organization
- Managing Workload
- Life Management
- Ethics: The Basics
- Characteristics of Ethical Organizations
- Making Ethical Choices
- Working Ethically
Administrative Assistant Module 4
Developing Customer Focus
- Teams at Work
- Team Process
- Contributing to the Team
- Effective Teams and Team Challenges
- Customer Focus
- Customer Strategies
- Customer Service Skills
- Handling Difficult Situations
Administrative Assistant Module 5
Communication Skills
- The Communication Process
- Listening Skills
- Verbal and Nonverbal Communication Skills
- Written Communication Skills
- Global Communication
- Workplace Collaboration Tools
- Telecommunications
- Security Issues
Administrative Assistant Module 6
Presentations and Planning
- Planning and Researching Presentations
- Writing Presentations
- Developing and Using Visual Aids
- Practice and Delivering Presentations
- Types of Meetings
- Meeting Formats
- Meeting Responsibilities
Administrative Assistant Module 7
Records Management
- Value of Records
- Storage Supplies, Equipment, Media
- Records Storage Systems
- Filing Procedures
- Filing Procedures for Electronic Records
- Preparing and Sending Outgoing Mail
- Handling Incoming Mail
Administrative Assistant Module 8
Business Travels and Financials
- Domestic Travel
- International Travel
- Cultural Differences
- Travel Procedures
- Financial Statements
- Employee Payroll
- Financial Forms and Transactions
- Bank Reconciliation
Administrative Assistant Module 9
Career Success
- Job Seeking
- Job Interview Skills
- Job Advancement and Changes
- Leading and Managing
- Leadership Traits
- Leadership Styles
- Leading People
**Outlines are subject to change, as courses and materials are updated.**
All course materials included.
Upon successful completion of our Administrative Assistant course, students will be prepared, in part, to sit for the International Association of Administrative Professional's (IAAP) Certified Administrative Professional exam. Eligible candidates must also demonstrate four years of relevant work experience in the field.
Note: This course is not affiliated with, nor has it been endorsed by the International Association of Administrative Professionals.
Internet Connection
- Broadband or High-Speed - DSL, Cable, and Wireless Connections
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Hardware Requirements
- Processor - 2GHz Processor or Higher
- Memory - 1 GB RAM Minimum Recommended
PC Software Requirements
- Operating Systems - Windows 7 or higher
- Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers - Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- QuickTime, Windows Media Player &/or Real Player
MAC Software Requirements
- Operating Systems - Mac OS x 10 or higher with Windows
- Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers- Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- Apple QuickTime Media Player
