Dental Office Assistant Certification

Dental Office Assistant

Dental Office Assistant Module 1
Introduction to the Dental Profession

• Orientation to the Dental Profession
• Members of the Dental Healthcare Team
• HIPAA
• OSHA
• Professional Ethics
• Legal Standards
• Patients’ Rights
• Basic Dental Office Design
• Dental Anatomy and Procedures
• Dental Numbering System
• Chairside Dental-Assisting Duties

Dental Office Assistant Module 2
Communication Skills in the Dental Office

• Elements of the Communication Process
• Barriers to Effective Communication
• Improving Communication
• Written Correspondence
• Digital Communication
• Patient Relations
• Psychology: Humanistic Theory
• Outstanding Customer Service
• Dental Healthcare Team Communication
• Staff Meetings

Dental Office Assistant Module 3
Managing Dental Office Systems Part 1

• Computerized Dental Practice
• Selecting a Software Package
• Role of the Administrative Dental Assistant
• Patient Clinical Records
• Electronic Clinical Records
• Collecting Information
• Clinical Records Risk Management
• Information Management
• Filing Methods
• Filing Equipment and Supplies
• Preparing the Clinical Record

Dental Office Assistant Module 4
Managing Dental Office Systems Part 2

• Dental Patient Scheduling
• Making Appointments
• Time-Saving Functions
• Recall Systems
• Classification of Recalls
• Inventory Management
• Types of Supplies, Products, & Equipment
• Dental Office Equipment
• Electronic Business Equipment
• Telecommunications

Dental Office Assistant Module 5
Financial Arrangements, Collection Procedures, and Insurance

• Designing a Financial Policy
• Financial Policies
• Types of Dental Insurance
• Insurance Claims Processing
• Insurance Payments
• Insurance Tracking Systems
• Insurance Coding
• Fraudulent Insurance Billing

Dental Office Assistant Module 6
Accounts Payable and Accounts Receivable

• Bookkeeping Procedures
• Check Writing
• Reconciling a Bank Statement
• Payroll
• Components of Financial Records Organization
• Billing
• Daily Routine for Managing Patient Transactions
• Reports
• Employment Strategies
• Career Opportunities for the Administrative Dental Assistant
• Steps for Developing Employment Strategies
   

**Outlines are subject to change, as courses and materials are updated.**

Electronic Health Records

Electronic Health Records Module 1
Introduction to the Electronic Health Record

• What is a Health Record?
• Who Documents in the Health Record?
• Who Owns the Health Record?
• The Electronic Health Record
• Advantages of Electronic Health Records
• Disadvantages of Electronic Health Records
• Role of the Healthcare Professional Using the Electronic Health Record
• Professional Organizations

Electronic Health Records Module 2
Overview of SimChart

• The Medical Practice and Electronic Health Records
• Accessing SCMO Through Evolve
• Getting Comfortable with Electronic Health Records
• SCMO Assignment View
• Features in SCMO
• Establishing and Maintaining a Patient Registry
• Internet Use in the Medical Practice

Electronic Health Records Module 3
Privacy, Confidentiality and Security  

• HIPAA Law
• Confidentiality vs. Privacy
• Security Safeguards for the Medical Practice
• Patients’ Rights Under HIPAA
• Access to Protected Health Information
• Patients Protecting Health Information

Electronic Health Records Module 4
Administrative Use of the Electronic Health Record

• Role of the Front Office Assistant
• Communication in the Medical Office
• Incident Reports
• Managing Electronic Health Records
• Calendar

Electronic Health Records Module 5
Clinical Use of the Electronic Health Record   

• Documentation in the Electronic Health Record
• Clinical Documentation in the Patient Record
• Tracking Health Screenings and Immunizations
• Using the Electronic Health Record for Patient Education
• The Progress Note

Electronic Health Records Module 6

Using the Electronic Health Record for Reimbursement

• Healthcare Reimbursement
• Revenue Cycle
• Coding Systems
• HCPCS
• Pay for Performance
• SuperBill
• Patient Ledger
• HIPAA 5010 Claim Processing
• Medical Necessity
• Fraud and Abuse
• Patient Statements
• Reporting Features of an EHR

Electronic Health Records Module 7

The Personal Health Record and Patient Portals

• What is a Personal Health Record?
• Innovative Features of Personal Health Records
• Benefits to Providers
• Steps in Creating the Personal Health Record
• Maintaining the Personal Health Record
• Patient Portals

**Outlines are subject to change, as courses and materials are updated.**

Internet Connection

• Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended

PC Software Requirements

• Operating Systems - Windows 7 or higher
• Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers - Google Chrome is highly recommended
  • Cookies MUST be enabled
  • Pop-ups MUST be allowed (Pop-up Blocker disabled)
• The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
• PowerPoint Viewer (if you do not have PowerPoint)

• Adobe PDF Reader

• QuickTime, Windows Media Player &/or Real Player

MAC Software Requirements

• Operating Systems - Mac OS x 10 or higher with Windows
• Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers- Google Chrome is highly recommended
  • Cookies MUST be enabled
  • Pop-ups MUST be allowed (Pop-up Blocker disabled)
• The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
• PowerPoint Viewer (if you do not have PowerPoint)
• Adobe PDF Reader
• Apple QuickTime Media Player